Gwendolyn Williams-Arnold
Las Vegas,NV
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Public Storage through exceptional problem-solving and active listening skills. Skilled in Microsoft Excel and call center operations, adept at managing high-stress situations and resolving customer complaints effectively, ensuring increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Public Storage
09.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
United Healthcare
12.2021 - 06.2024
Education
Associate - Business
Berkeley City College
Berkeley, CA06.2010
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Call Center Operations
Timeline
Customer Service Representative
Public Storage
09.2022 - 06.2024
Customer Service Representative
United Healthcare
12.2021 - 06.2024
Associate - Business
Berkeley City College
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