Gwendolyn Wright
Salem,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Caregiver
Stone Creek Assisted Living
06.2023 - 09.2023
- Assisted clients with activities of daily living, promoting independence and quality of life
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
VXI Global
03.2017 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Caregiver
CSS
01.2015 - 12.2015
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
Caregiver
Copeland Oaks
01.2014 - 04.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Customer Service Associate Cashier
Thornes IGA
09.2011 - 01.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
Education
Minerva High School
2013
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Dependable and Responsible
- Patient Care
- Daily living assistance
- Multitasking and Organization
- Personal Hygiene Assistance
- Emotional Support
- Housekeeping
- Meal Preparation
- Verbal and written communication skills
- Medical record-keeping
- Mobility Assistance
- Special Needs Care
- Medication Administration
- Hoyer Lifting Equipment
- Fast Learner
- Team Collaboration
- Cash Handling
- Customer inquiries
- Customer Assistance
- Honest and Dependable
- Issue Resolution
- POS Systems
Timeline
Caregiver
Stone Creek Assisted Living
06.2023 - 09.2023
Customer Service Representative
VXI Global
03.2017 - 05.2017
Caregiver
CSS
01.2015 - 12.2015
Caregiver
Copeland Oaks
01.2014 - 04.2014
Customer Service Associate Cashier
Thornes IGA
09.2011 - 01.2014
Minerva High School
Similar Profiles
Temisha WilderTemisha Wilder
Caregiver at Stone Creek Senior LivingCaregiver at Stone Creek Senior Living
Bailey LanginBailey Langin
Activities Assistant at Boulder Creek Assisted LivingActivities Assistant at Boulder Creek Assisted Living
Chinedu UdeChinedu Ude
Certified Nurse Aide at Double Creek Assisted LivingCertified Nurse Aide at Double Creek Assisted Living