Gwendolyn Young

Work History

Quality Tax Document Service

09.2021 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.

United States Postal Service, USPS

Houston , TX

04.1995 - 05.1998

Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Developed and maintained courteous and effective working relationships.
Learned and adapted quickly to new technology and software applications.

Jackson Hewitt

11.2001 - 07.2017

Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
Analyzed financial records to verify accuracy of tax returns.
Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Increased client satisfaction by providing accurate and timely tax preparation services.
Assessed client tax situations to determine best filing options.
Completed and filed returns with tax departments at local, state, and federal levels.

Veteran Administration Hospital

Houston , TX

02.1986 - 01.1990

Organized and detail-oriented with a strong work ethic.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Paid attention to detail while completing assignments.
Developed and maintained courteous and effective working relationships.
Self-motivated, with a strong sense of personal responsibility.