Summary
Overview
Work History
Education
Skills
References Available
Languages Spoken Written
Timeline
GWENDOLYN B. MANSON-WOODS

GWENDOLYN B. MANSON-WOODS

Lansdowne,PA

Summary

Customer Advocate/HR Coordinator/Office Administrator with over 20 years of experience and development of strong communication, interpersonal, and leadership skills. Also a detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Can work independently or with multidisciplinary team. Also bilingual in Spanish and Portuguese.

Overview

15
15
years of professional experience

Work History

Bilingual Senior Customer Advocate

Project Management Institute
01.2009 - Current
  • Answered inquiries for Credential Holders/Members in the US, Caribbean & South America
  • Maintained time-sensitive records and case information on customer accounts
  • Assisted with inquiries via email & phone with English, Portuguese and Spanish-speaking customers
  • Advise callers on PMI policies and procedures and provided one-touch resolution where possible
  • Inbound/Outbound calls and email communication and general follow up with Customers
  • Researched/troubleshooting on various customer issues including generating service desk tickets
  • Implemented training updates on all PMI policies and procedures
  • Side by side training sessions with new hires.

Bilingual Recruitment Coordinator

The Rosen Group – Gamesa Corporation
01.2007
  • Organized in-office Job Fair events
  • Pre-Screened candidates for interviews
  • Arranged for Drug Screenings via Quest Diagnostics
  • Conducted preliminary interviews with applicants
  • Extended job offers/processed offer letters and new hire information
  • Assisted with new hire orientation
  • Daily out-bound calls to prospective candidates
  • Maintained files with applicant information
  • Daily communication with hiring managers regarding status of open positions
  • Maintained database of new hires/open positions
  • Generated new prospective applicants via outside agencies.

Staffing Administrator

J & J Staffing – Novo Nordisk Inc.
01.2006
  • Maintain updates in New Hire Packets
  • Generated new hire offer letters to candidates
  • Process in-house promotions for NNPI employees
  • Run background and drug checks via Certiphi/Vertical Screening
  • Maintain and update new hire files as paperwork is received
  • Follow up with new hires on paperwork status/onboarding information as needed
  • Resolve employee staffing or new hire-related issues within HR Portal
  • Daily interaction with Recruiters and Senior Level Directors/Managers
  • Update spreadsheet of open and closed positions within Excel
  • Generate job folders for open/closed positions company wide
  • Send nightly reports for posted positions to HR Generalists.

Education

  • Willingboro H.S. Graduate
  • Taylor Business Institute (Major – Computer Operations)

Skills

  • Microsoft Office
  • Excel
  • CRM Dynamics 360/CertAdmin
  • Complaint Handling
  • Data Tracking
  • Training and Mentoring
  • Written and Verbal Communication
  • Strong communication
  • Decision making
  • Time management
  • Organizational skills
  • Analytical and Critical Thinking

References Available

True

Languages Spoken Written

  • English
  • Spanish
  • Portuguese (Beginner)

Timeline

Bilingual Senior Customer Advocate - Project Management Institute
01.2009 - Current
Bilingual Recruitment Coordinator - The Rosen Group – Gamesa Corporation
01.2007
Staffing Administrator - J & J Staffing – Novo Nordisk Inc.
01.2006
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GWENDOLYN B. MANSON-WOODS