Gwendolynn Cox
Pass Christian,MS
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Professional housekeeper with proven skills in maintaining high standards of cleanliness and organization in diverse settings. Strong focus on team collaboration, ensuring seamless operations and adapting to changing needs. Expertise in staff training, inventory management, and customer service, ensuring pristine environment that meets client expectations. Recognized for reliability and consistent achievement of results.
Overview
12
12
years of professional experience
Work History
Head Housekeeping Supervisor
Southern Belle Cleaning LLC
01.2013 - Current
- Improved employee retention rate through effective training programs and performance evaluations.
- Fostered strong working relationships with vendors, negotiating favorable contracts for linens, amenities, and cleaning supplies procurement.
- Served as liaison between housekeeping staff and hotel management, addressing any concerns or issues that arose in a timely manner.
- Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
- Continuously evaluated processes to identify areas needing improvement, incorporating best practices to optimize workflow efficiency.
- Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
- Streamlined inventory management, ensuring adequate supplies for quality service delivery.
- Reduced guest complaints by conducting regular room inspections and addressing issues promptly.
- Overhauled lost-and-found procedures to minimize misplaced items while improving property-wide organization methods.
- Managed deep-cleaning projects during low occupancy periods to maintain overall upkeep of hotel rooms and common areas effectively.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Placed orders for housekeeping supplies and guest toiletries.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
Associate of Applied Science - Early Childhood Care And Education
Mississippi Gulf Coast Community College
Gulfport, MS05-2014
Skills
- Workload prioritization
- Employee motivation
- Task delegation
- Cleaning practices
- Strong leadership
- Teamwork and collaboration
- Attention to detail
- Time management
- Creative thinking
- Organizational skills
- Adaptability and flexibility
- Early childhood education
- Curriculum implementation
- Positive role model
- Arts, crafts, and games
- Lesson planning
Timeline
Head Housekeeping Supervisor
Southern Belle Cleaning LLC
01.2013 - Current
Associate of Applied Science - Early Childhood Care And Education
Mississippi Gulf Coast Community College
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