GWEN HUGHES
Prairie Du Rocher,IL
Summary
Proven Customer Service Representative at MEDICAL WEST RESPIRATORY, adept in problem-solving and critical thinking, significantly enhancing customer satisfaction. Excelled in data entry and active listening, ensuring efficient order processing and issue resolution. Efficiency and multi-tasking along with exceptional time management skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
MEDICAL WEST RESPIRATORY
09.2018 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Care Technician
Beyer Medical Group
06.2015 - 09.2018
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted doctors with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, and other tests accurately and efficiently for prompt analysis.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Certified Clinical Hemodialysis Technician
Fresenius Dialysis
05.2005 - 05.2015
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
- Enhanced patient care by providing efficient and accurate hemodialysis treatments.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Ensured quality treatment outcomes by closely monitoring patient vital signs and adjusting machine settings as needed.
Education
High School Diploma -
Marquand-Zion High School
Marquand, MO05.1992
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Data Collection
- Prioritization
Timeline
Customer Service Representative
MEDICAL WEST RESPIRATORY
09.2018 - Current
Patient Care Technician
Beyer Medical Group
06.2015 - 09.2018
Certified Clinical Hemodialysis Technician
Fresenius Dialysis
05.2005 - 05.2015
High School Diploma -
Marquand-Zion High School
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