Mark Hinton
Washington,DC
Summary
Communication (listening, verbal, written); Leadership/Management Skills- Goal-driven leader who maintains a productive climate through motivation, mobilizing, and coaching employees; Planning/Organizing- Results-driven achiever with exemplary planning and organizational skills; Problem Solving/Reasoning/Creativity- Innovative problem-solver who can generate workable solutions and resolve complaints; Teamwork- Resourceful team player who excels at building successful teams and trusting relationships with customers and colleagues. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.
Overview
22
22
years of professional experience
Work History
Patient Access Registrar
Shady Grove Medical Center
02.2024 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determine patient medical coverage needs and refer them to proper departments to obtain assistance.
Fulfillment Associate
Amazon
01.2021 - Current
- Directing the processing and transportation of requests for accurate timely deliveries
- Responsible for loading dock operations in processing work orders and packing orders
- Maintain excellent internal communications and teamwork with necessary personnel
Crew Member
Trader Joe's
10.2023 - 05.2024
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Maintenance Coordinator
Fieldstone Properties LLC
01.2021 - 01.2021
- Responsible for the maintenance and general upkeep of apartment and townhomes
- Liaising with vendors and contractors ensuring quality control standards are met
- Demonstrates outstanding organizational and customer service expertise
Assistant Manager
Cititrends
01.2017 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Clerical Processor
Nordstrom
01.2011 - 01.2014
- Illustrated keen quality assurance oversight for supply chain process improvements
- Upgraded processing efficiency by surpassing established percentage goals
- Earned Nordstrom’s most prestigious “All-Star” award for high-quality service
Patient Access Rep
Children’s Medical Center
01.2010 - 01.2012
- Expedited patient services, administrative support, and verification of patient information
- Coordinated processes as lead patient access representative for overnight operations
- Merited “Best Customer Service” and “Overall Best Employee” awards by colleagues
Hospitality Worker
Bid Services Corporation
01.2009 - 01.2010
- Advanced corporate quality hospitality initiatives providing stellar customer support services and creative solutions
- Harmonized with first responders as their “eyes and ears” to ensure public safety
- Facilitated all training for new personnel in acclimating them to their new position
Supports Store Manager
Customer Service WellPoint
01.2006 - 01.2009
- With developing strategies and creative ideas to meet goals
- Augments brand loyalty by listening attentively and providing solutions for customers
- Counsels, coaches, and delegates tasks for staff to ensure operational success, Refined problem solving and interpersonal relations to resolve call center grievances
- Collaborated with Client Specialists utilizing teamwork to process complex claims
- Analyzed opportunities to improve customer service and administrative processes
Events Representative
Sports and Learning Complex
01.2003 - 01.2007
- Managed operations and facility oversight to enforce policies and assure visitor safety
- Maintained superior customer relations achieving increased facility patronage by 10% and enrollment by 5%
- Engaged applications of performance-driven work ethic necessary to endure all-seasonal weather conditions and achieve event related quotas
Education
Business Administration/Entrepreneurship
2019
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Strayer University
Washington, DC1994
Skills
- Systemized Inventory Control Showcased Award-Winning Service
- Escalated Sales/Productivity Enhanced Management Relations
- Streamlined Retail Operations Standardized Key Departments
- Human Relations
- Planning and Coordination
- Clerical Support
- Cross-Functional Communication
Timeline
Patient Access Registrar
Shady Grove Medical Center
02.2024 - Current
Crew Member
Trader Joe's
10.2023 - 05.2024
Fulfillment Associate
Amazon
01.2021 - Current
Maintenance Coordinator
Fieldstone Properties LLC
01.2021 - 01.2021
Assistant Manager
Cititrends
01.2017 - 01.2021
Clerical Processor
Nordstrom
01.2011 - 01.2014
Patient Access Rep
Children’s Medical Center
01.2010 - 01.2012
Hospitality Worker
Bid Services Corporation
01.2009 - 01.2010
Supports Store Manager
Customer Service WellPoint
01.2006 - 01.2009
Events Representative
Sports and Learning Complex
01.2003 - 01.2007
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Strayer University
Business Administration/Entrepreneurship
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