Gwendolyn "Rochelle" Hardy
Crandall,TX
Summary
Insurance professional with extensive experience in property assessment, liability determination, and settlement negotiation. Proven ability to manage high case volumes while maintaining accuracy and attention to detail. Strong interpersonal and documentation skills enhance client interactions and case management efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster - Field, Desk & Virtual
Pilot Catastrophe Services
08.2016 - Current
- Document findings and prepare detailed reports for each claim reviewed.
- Monitored progress of outstanding claims ensuring timely resolution.
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Communicated effectively with policyholders to explain claim processes and status updates.
- Completed day-to-day duties accurately and efficiently.
Realtor
DFW Urban Realty
Dallas, TX
04.2016 - Current
- Guided clients through property transactions and market insights.
- Conducted property showings and open houses for prospective buyers.
- Negotiated contracts and agreements with buyers and sellers.
- Maintained up-to-date knowledge of local real estate trends and regulations.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
Owner
Texas Vets Roofing
Mesquite, TX
02.2012 - 05.2024
- Conducted roof and property inspections, photographed damages, and met with adjusters.
- Wrote estimates and supplements in Xactimate.
- Coordinated with suppliers to secure materials for roofing projects in a timely manner.
- Managed daily operations of business, including hiring and training staff.
- Oversaw budgeting and financial management. AccuLynx, QuickBooks, Excel.
Front Office Manager
Beltone Hearing Center
Dallas, TX
04.2010 - 06.2013
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Operate office machines, such as photocopiers, scanners, facsimile machines, voice mail systems, and personal computers.
- Maintain and update filing, inventory, mailing, and database systems.
- Managed front office operations and staff scheduling to ensure smooth daily functions.
- Coordinated patient appointments and follow-up visits with healthcare providers.
- Managed patient records and ensured accuracy of information in electronic systems.
- Prepared and organized necessary documentation for patient consultations and treatments.
Education
All-Lines Insurance Adjuster
The Adjuster Pro
Richardson07-2016
Licensed Real Estate Agent - Real Estate
Allied Real Estate School
Online08.2012
Skills
- Outstanding customer service skills
- Ability to prioritize and organize work
- Strong work ethic and high level of professionalism
- Effective communication skills
Certification
- Texas All-Lines Adjuster’s Course
- Proficient in Xactimate 28 (includes Sketch)
- Fundamentals of Adjusting Training
- State Farm Certified
- I hold an active adjuster licensed in seven states
- Licensed Real Estate Agent
Typing Speed
40 WPM
Timeline
Property Claims Adjuster - Field, Desk & Virtual
Pilot Catastrophe Services
08.2016 - Current
Realtor
DFW Urban Realty
04.2016 - Current
Owner
Texas Vets Roofing
02.2012 - 05.2024
Front Office Manager
Beltone Hearing Center
04.2010 - 06.2013
All-Lines Insurance Adjuster
The Adjuster Pro
Licensed Real Estate Agent - Real Estate
Allied Real Estate School
Similar Profiles
Tre RobertsonTre Robertson
Independent Auto Claims Adjuster (Remote) at Pilot Catastrophe ServicesIndependent Auto Claims Adjuster (Remote) at Pilot Catastrophe Services
Shaun BeasleyShaun Beasley
Claims Adjuster at Pilot Catastrophe ServicesClaims Adjuster at Pilot Catastrophe Services
John SelphJohn Selph
Independent Insurance Adjuster at Pilot Catastrophe ServicesIndependent Insurance Adjuster at Pilot Catastrophe Services
Darnita BellamyDarnita Bellamy
Claims Adjuster at Pilot Catastrophe ServicesClaims Adjuster at Pilot Catastrophe Services
Joshua ShawJoshua Shaw
Public Affairs Specialist at Defense Media ActivityPublic Affairs Specialist at Defense Media Activity