Gwendylan Barnes

Scheduling & Coordinating

• Managed high-volume appointment scheduling, rescheduling, and coordination with a focus on efficiency and customer satisfaction
• Conducted outbound calls for recalls, special-order parts, and missed appointments to ensure consistent follow-up and communication
• Utilized multiple AI-based scheduling platforms to optimize appointment flow and operational efficiency
• Maintained scheduling spreadsheets to provide visibility across dealership departments

Mobile Operations Support

• Scheduled mobile service appointments and supported dispatch coordination to ensure timely service delivery
• Assisted Mobile Coordinator with daily operations, including parts verification for recall appointments and service compliance tracking
• Helped streamline mobile service processes through improved scheduling and communication systems

Customer Service & Communication

• Provided exceptional customer support by addressing questions, resolving concerns, and ensuring a professional experience
• Built strong customer relationships through proactive communication and timely follow-up
• Handled sensitive customer situations with professionalism and problem-solving focus

Administrative Systems Management

• Created and maintained spreadsheets and tracking systems for fleet accounts, technician data, and employee information
• Supported transition to digital filing systems, improving organization and accessibility across departments
• Maintained accurate dealership records through both paper and digital systems
• Played a key role in implementing new document management systems for both the dealership and sister location
• Operations & Financial Responsibility
• Managed ticket closing and booking processes to ensure accurate service documentation and workflow completion
• Handled daily deposits and bank runs with a high level of accuracy and accountability
• Demonstrated strong attention to detail while balancing multiple responsibilities in a fast-paced environment

• Maintained kitchen organization, cleanliness, and operational readiness before, during, and after service
• Collaborated with Front and Back of House teams to ensure smooth operations and excellent guest experiences during high-volume shifts
• Prepared menu items and daily specials while upholding quality, consistency, and food safety standards
• Demonstrated strong teamwork, adaptability, and time management in a fast-paced environment

• Assisted customers with scheduling and rescheduling appointments while addressing questions and concerns efficiently and professionally
• Maintained a calm, solution-oriented approach to resolve challenging customer interactions and ensure positive outcomes
• Supported insurance verification, callbacks, and appointment coordination to improve team workflow and efficiency
• Managed inventory by receiving parts, coordinating with dealerships and parts departments, and updating customers on special-order status
• Demonstrated strong communication, problem-solving, and organizational skills in a high-volume call center environment

• Delivered professional fine-dining service, managing guest experience, service timing, and formal table settings, including large parties
• Cross-trained in kitchen roles including expo, prep, and dessert station, with additional support on the line during high-volume shifts
• Built strong communication and interpersonal skills through daily interaction with residents and guests, including elderly populations
• Demonstrated patience, teamwork, and adaptability in a fast-paced hospitality environment
• Provided support to neighboring community restaurants during staffing shortages