Gwendylynn Winchester

Assessed client needs with care team to develop collaborative treatment plans.

• Provided case management services to assist families requiring support.
• Organized educational workshops on various health and wellness topics.
• Composed written reports summarizing assessments, interventions, and recommendations.
• Collaborated with community partners to secure adequate resources for families.
• Facilitated victim advocacy by filing police reports and connecting to necessary services.
• Informed victims about legal processes and timelines to ensure understanding.
• Coordinated referrals to appropriate agencies or programs based on client needs.

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• Maintained up-to-date knowledge of company products, services, policies, and procedures.
• Provided case management services including linking clients with community resources and providing referrals for social services.
• Performed initial assessments of clients to determine eligibility for services and resources.
• Developed Individual Service Plans outlining goals, objectives, strategies, and interventions to improve client's quality of life.
• Counseled individuals struggling with addiction issues related to substance abuse or mental health diagnoses.
• Participated in staff meetings to discuss cases involving complex psychosocial issues or treatment plans requiring multi-disciplinary approaches.
• Engaged in outreach activities within the community aimed at increasing awareness about available resources for those facing poverty or homelessness.
• Prepared documents necessary to initiate, continue and modify public assistance.
• Handled processing of client applications and followed confidentiality procedures to keep data safe.
• Assisted clients in developing and executing independent living skills such as budgeting, meal planning, finding housing.

• Provided customer service and support to patients, families, and healthcare providers
• Collaborated with clinical and administrative staff to meet patient needs
• Counselled patients on potential financial liabilities and payment requirements
• Educated referral sources and patients on qualifications of services and third-party billing guidelines
• Evaluated patients in regular intervals and reported shifts in vitals, behavior, and condition
• Conducted patient assessments, data entry of medical records, and maintained accurate patient information in the system
• Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
• Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
• Coordinated scheduling of appointments across multiple departments to optimize patient care.
• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.