Gwene Thomas
Jacksonville,AR
Summary
Dynamic leader with a proven track record at KNB Hotels, excelling in operations management and team building. Demonstrated success in enhancing efficiency, fostering strong client and vendor relationships, and resolving problems effectively. Skilled in leadership and a committed team player, significantly contributing to the hotel's long-term success and loyalty.
Overview
19
19
years of professional experience
Work History
General Manager, Front Desk Agent, Shuttle Driver
KNB Hotels
01.2006 - Current
- General Manager-Responsible for ensuring that the hotel runs efficiently, Assign tasks to staff, resolve issues, and boost morale. Employee reviews, training, schedules, and contract negotiations.
- Answer questions, resolve issues, and collect feedback from guest.
- Assist guests with checking into and out of the hotel, manage hotel's reservation, answer all phone calls to the front desk and assist guest with all inquiries.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Front Desk Agent-Registering guests, managing reservations, providing information about rooms, rates, and amenities, assigning guest rooms distributing room keys.
- Shuttle Driver- Driving guest to and from destinations, helping with luggage, and providing information about the hotel and local area
Education
Hospitality Management Program - Hospitality
Wyndham University
Atlanta, GA11.2019
High School Diploma -
Jacksonville High
Jacksonville, AR05.1984
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
General Manager, Front Desk Agent, Shuttle Driver
KNB Hotels
01.2006 - Current
Hospitality Management Program - Hospitality
Wyndham University
High School Diploma -
Jacksonville High
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