Gwenel Smith
Ponchatoula,LA
Overview
46
46
years of professional experience
Work History
Medical Office Specialist
North Oaks Medical Center
Hammond
07.2014 - 09.2022
- Wrote detailed clinical phone messages for physicians
- Acquired insurance authorizations for procedures and tests ordered by attending physician
- Collected information, verified insurance and collected co-payments for patients as part of check-in process
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
- Registered patients and scheduled appointments
- Scheduled appointments for patients via phone and in person
- Collected co-pays and insurance data, applying full and proper payment to patient accounts
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions
- Maintained confidentiality of records relating to clients' treatment
- Completed and safeguarded medical records, securing patient information to maintain confidentiality
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues
- Assisted with referrals and prepared medical records for patients
- Received and screened telephone calls and visitors by determining or addressing needs
- Submitted diagnosis and procedure codes for insurance companies
- Maintained smooth flow of examinations to keep appointments on schedule
- Answered telephones and directed calls to appropriate medical or administrative staff
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Communicated with patients with compassion while keeping medical information private
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Scheduled and confirmed patient appointments and consultations
- Transmitted medical records and other correspondence by mail, e-mail, or fax
- Greeted patients, determined purpose of visit and directed to appropriate staff
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Respiratory Therapist
North Oaks Medical Center
Hammond
08.1976 - 07.2012
- Conducted cardiopulmonary resuscitation and airway maintenance
- Set up and monitored mechanical ventilators and handled associated critical care duties
- Conducted therapeutic and diagnostic procedures with treatment methods and equipment
- Evaluated patients for deficiencies and abnormalities and made medical decisions based on assessments
- Interacted with patients, family members and physicians to coordinate patient care
- Determined patient safety risks to identify medical intervention needs
- Performed bronchopulmonary drainage and assisted patients with breathing exercises
- Performed services on-site, at outpatient clinics and in patient homes
- Monitored patient's vital signs, arterial blood gases or blood chemistry changes, consulting with physician during adverse reactions
- Administered medication and ventilatory support
- Maintained charts containing patients' pertinent identification and therapy information
- Conducted EKGs, stress testing or lung capacity tests to evaluate patients' cardiopulmonary functions
- Inspected and cleaned respiratory therapy equipment to maintain functionality
- Maintained patient airways with endotracheal intubation.
Education
Some College (No Degree) - Respiratory Therapy
California College
Skills
- HIPAA Compliance
- Healthcare Coding Competency
- Documentation and Recordkeeping
- Understanding of Medical Terminology
Timeline
Medical Office Specialist
North Oaks Medical Center
07.2014 - 09.2022
Respiratory Therapist
North Oaks Medical Center
08.1976 - 07.2012
Some College (No Degree) - Respiratory Therapy
California College
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