Gwenesha Brown
Birmingham,AL
Summary
Motivated Patient Account Representative offering 6 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
5
5
years of professional experience
Work History
Patient Account Specialist
UAB Medicine
12.2022 - 04.2024
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Electronically submitted bills according to compliance guidelines.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Posted payments and processed refunds.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
- Contacted patients after insurance was calculated to obtain payments.
- Utilized computer programs to create invoices, letters and other documents.
Assembly Line Worker
Kamtek Magna Cosma
11.2021 - 07.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated various machines used in production processes.
- Continuously checked products for quality assurance according to strict guidelines.
Customer Service Representative
Wayfair (Remote)
01.2019 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Nursing Education
T.A. Lawson State Community College
Birmingham, AL05.2021
High School Diploma -
Shades Valley High School
Irondale, AL05.2019
Skills
- HIPAA understanding
- Medicare and Medicaid knowledge
- Patient Care
- Team Collaboration
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Product Assembly
- Assembly and production
- Hand and power tools
- Power and hand tools
Timeline
Patient Account Specialist
UAB Medicine
12.2022 - 04.2024
Assembly Line Worker
Kamtek Magna Cosma
11.2021 - 07.2022
Customer Service Representative
Wayfair (Remote)
01.2019 - 09.2021
No Degree - Nursing Education
T.A. Lawson State Community College
High School Diploma -
Shades Valley High School
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