GWENETTE C. MILLER
Aurora,CO
Summary
Dynamic and professional individual with a proven track record of leveraging analytical expertise, influential communication, and strategic account management to drive results. Extensive experience in customer service with Fortune 500 companies in the Telecommunications and Manufacturing industries. Skilled in account reconciliation, auditing, database management, and accounts receivable. Adept at enhancing operational performance and elevating customer experiences through innovative problem-solving. Committed to meeting deadlines, exceeding expectations, and delivering measurable improvements to business outcomes. Experienced with credit analysis, risk management, and customer service. Track record of improving credit processes and fostering strong customer relationships. Professional credit management expert with significant experience in financial analysis, risk assessment, and credit approval processes. Strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Skilled in credit risk evaluation, account reconciliation, and regulatory compliance. Known for reliability, attention to detail, and effective problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
THE GATE GOURMET GROUP
12.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Loads galleys according to customer guidelines (Local airport).
- Local NON-CDL Truck Drivers unloads soiled equipment and trash designated area (Local facility).
- All activities must be accomplished according to customer guidelines and while adhering to safety and sanitation regulations.
- Interact with the airline representatives at the aircraft (Local airport).
- Additional duties may be assigned as deemed necessary by management for the Local NON-CDL Truck Drivers
Customer Service Assistant
THE GATE GOURMET GROUP
02.2020 - 12.2021
- Assists Customer Service Representative (CSR) in catering aircraft.
- Guides CSR to aircraft safely and accurately.
- Quality checks all assigned flights.
- Adds or subtracts meals for assigned flights.
- Accomplishes all activities according to customer guidelines and while adhering to safety regulations.
- Follows directions and works as a team member.
- Required to complete pre-trip truck inspection as directed.
- Additional duties may be assigned per management discretion.
Business Credit Specialist III
SPRINT / NEXTEL (T-MOBILE)
01.2017 - 09.2019
- Applied expertise in sales models to efficiently process requests for Sprint services, streamlining workflows and enhancing customer satisfaction.
- Delivered critical administrative support for credit application reviews and the onboarding of new customers.
- Managed inbound calls from customers and sales teams, performing identity verification to prevent fraud and ensure compliance with security protocols.
- Evaluated business credit files and regulatory alerts, executing independent credit approvals with precision and adherence to company policies.
- Assessed credit upgrade eligibility, providing accurate and timely administrative support to optimize customer account management.
Interim Traffic Analyst
SPRINT / NEXTEL (T-MOBILE)
01.2006 - 01.2017
- Managed daily forecasting spreadsheets for call centers in Las Vegas, Inverness, and Tucson, ensuring accurate projections for staffing and workload.
- Communicated Credit Service Level requirements across all centers, coordinating alert levels to optimize staffing and meet service-level objectives.
- Monitored call volume across multiple sites, making real-time schedule adjustments to maintain service levels, optimize occupancy, and align interval staffing.
- Collaborated with supervisors and managers across locations to effectively schedule offline activities, including meetings and training sessions, without compromising operational efficiency.
Education
Bachelor of Science - Business Administration, Finance
Clark Atlanta University
Atlanta, GeorgiaSkills
- Telephone and email etiquette
- Documentation review
- Customer relations
- Risk analysis
- Effective communication
- Loan underwriting
- Credit validations
Timeline
Customer Service Representative
THE GATE GOURMET GROUP
12.2021 - 11.2022
Customer Service Assistant
THE GATE GOURMET GROUP
02.2020 - 12.2021
Business Credit Specialist III
SPRINT / NEXTEL (T-MOBILE)
01.2017 - 09.2019
Interim Traffic Analyst
SPRINT / NEXTEL (T-MOBILE)
01.2006 - 01.2017
Bachelor of Science - Business Administration, Finance
Clark Atlanta University
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