GWENEVERE HAYES
Manvel
Summary
Communications and IT Systems Supervisor with an active Secret Security Clearance and 12+ years of experience managing tactical and enterprise-level networks in high-pressure environments. Proven expertise in maintaining and securing radio, satellite, and network-based communications systems in support of mission-critical operations. Adept at leading cross-functional teams, training personnel, and overseeing the daily operations of large-scale communications infrastructure. Experienced in managing over $1M in IT and communications equipment with zero loss, while ensuring compliance with federal security standards, including COMSEC and INFOSEC protocols. Known for improving system reliability, reducing downtime, and enhancing operational readiness through proactive maintenance and process improvement. Committed to delivering dependable, secure, and scalable communications support in both field and organizational settings.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Senior Network Operations Manager
United States Army
10.2012 - 07.2025
- Managed all aspects of communications and IT systems for a 434-member organization, overseeing network infrastructure, encryption protocols, and $4.5M+ in equipment with 0 loss or damage across multiple audits
- Developed and led hands-on training for 100+ personnel in secure communications procedures, ensuring 100% compliance with federal COMSEC standards and earning top marks on the FORCECOM inspection
- Facilitated technical instruction for 75 staff members on critical communication platforms including SATCOM, FM, and high-frequency radio systems, increasing certification and operational proficiency by 40%
- Spearheaded the unit’s first Tactical Operations Center Exercise in five years, improving digital coordination capabilities and enabling 2 upper echelon teams to execute uninterrupted field operations
- Authored and implemented a comprehensive communications training guide adopted across the organization, streamlining onboarding for all new technicians and enhancing readiness and system reliability by 30%
Senior Communications Manager
United States Army
10.2012 - 07.2025
- Directed the relocation and reinstallation of all organizational communications systems and IT equipment valued at $1M+, ensuring 100% accountability, 0 damage, and uninterrupted operational support
- Oversaw the tracking, inventory, and validation of 50+ critical communications assets valued at $400K, enabling rapid deployment readiness and ensuring full mission capability under the Army’s R2E initiative
- Mentored and coached junior service members in preparation for promotion boards, resulting in 6 personnel advancing to promotable status and enhancing the leadership pipeline within the communications section
- Led deployment communications support by activating and managing 100+ SIPR/NIPR accounts and secure systems access, significantly improving network readiness and secure communications
- Promoted a culture of professional development by facilitating academic and technical advancement, leading to 4 Air Assault completions and 1 team member earning their Security+ cybersecurity certification
Team Chief
United States Army
10.2012 - 07.2025
- Oversaw the secure turn-in and inventory reconciliation of 161 legacy IT and communication assets, including laptops, encrypted radios, and networking equipment, preserving $750K+ in government resources
- Directed 24-hour communications support across joint operations with Air Force and Air Defense units, coordinating technical efforts with multiple stakeholders to maintain uninterrupted network access
- Planned and facilitated vehicle operations training for 160+ personnel, enabling them to receive military vehicle certifications that increased operational mobility and improved logistics response times
- Provided technical oversight and troubleshooting guidance to communications technicians managing SKL and UHF systems, reducing connectivity disruptions by 30% and ensuring functionality during operations
- Managed sensitive equipment records and COMSEC accountability as a dual-role Unit Armorer and COMSEC Lead, ensuring 100% inspection readiness for two batteries while supporting 40+ personnel
Education
Associate of Science - Computer And Information Sciences
Central Texas College
Killeen, TX 03.2016 - 09.2025
Skills
- Network Security
- RF Communications
- IT Asset Management
- Satellite Communications
- Workforce Development
- System Troubleshooting
- Communication Support
- Process Improvement
- Microsoft Office Suite
Personal Information
Title: NETWORK SUPPORT | IT TECHNICIAN | COMMUNICATIONS SPECIALIST
Certification
- Lean Six Sigma Black Belt & Black Belt Master
- Advanced Leadership Course
- Basic Leadership Course
- Unit Prevention Leader Course
- Equal Opportunity
- Sexual Harassment/Assault Response & Prevention
Technical Competencies
Microsoft Office Suite 365, Microsoft Project, Mac, Microsoft Windows
Attributes
Experienced in managing tactical and enterprise-level communication systems, including network infrastructure, radio systems, and satellite communications. Adept at leading cross-functional teams to ensure uninterrupted connectivity in fast-paced environments., Skilled in safeguarding sensitive communication assets and classified information, with extensive experience in COMSEC operations, equipment accountability, and compliance with federal security standards across multiple inspections and audits., Proven ability to mentor and train diverse teams of up to 160 personnel, enhancing technical proficiency and operational efficiency. Known for improving team performance, maintaining equipment readiness, and executing large-scale communication support.
Timeline
Associate of Science - Computer And Information Sciences
Central Texas College
03.2016 - 09.2025
Senior Network Operations Manager
United States Army
10.2012 - 07.2025
Senior Communications Manager
United States Army
10.2012 - 07.2025
Team Chief
United States Army
10.2012 - 07.2025