Gwenice Rutoskey
Auburn,AL
Summary
Dedicated and results-driven, adaptable Master's level professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills to create a dynamic team to support your organization and to meet the needs of clients. Committed job seeker with a history of meeting company needs through establishing consistent working relationships within the community. Skilled in working in nonprofit organizations with the situations and challenges that come with it. Experienced in utilizing resources wisely to surpass goals established by your organization.
Overview
40
40
years of professional experience
Work History
Customer Service/Self Checkout Host
Home Depot
Auburn, AL
08.2015 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
Customer Service
Mckinney YMCA
McKinney, TX
08.2013 - 08.2015
- Greeted Members and Visitors and signed them in to facility
- Gave tours and sold membership as well as accepting payments for sports, and camps.
- Handled all membership related paperwork and phone calls
- Monitored security and cleanliness of building when on duty.
Employment Counselor
Quality Personnel
McKinney, TX
01.2014 - 01.2014
- Interviewed new applicants, assisted them with resumes and prepared them for interviews
- Made calls to employers to make placements and secure job openings.
Event Planner
Healthcare Consulting and Management Services
McKinney, TX
01.2009 - 01.2013
- Planned meetings and coordinated logistics for seminars at hotels, as well as managing the overall office.
- Marketed seminars through on our website, brochures, telemarketing, fax blasts and email
- Developed and maintained excellent customer relations/relationships with clients
- Secured necessary certifications for professionals attending seminars
- Handled accounting/bookkeeping functions relative to seminars and consulting clients
- Organized seminar materials in book form to hand out to attendees.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Created menus, floor plans, seating arrangements, and other visuals as needed for each event.
- Tracked and reported on key metrics post-event, including attendance, revenue, and participant feedback, to assess success and areas for improvement.
- Established and maintained relationships with key stakeholders, including vendors, sponsors, and community leaders.
Career Center Director
University of Alabama at Birmingham
Birmingham, AL
08.1987 - 06.1995
- Conducted regular staff meetings to discuss department objectives and goals.
- Oversaw recruitment, hiring, training and supervision of staff members
- Planned and conducted seminars, workshops and conferences held at the center for students.
- Major emphasis included career planning with students using conseling and available software tools, teaching students to write resume with feedback, learning how to interviw and preparation needed, and taught job search skills.
- Connected with employers to come to campus for job interviews of students with 4 year degrees, graduate degrees, and health related degrees.
- Interacted with employers to promote our students by providing resumes for positions they had available.
- Reached out to professors across campus to increase student employment options with projects like job fairs and internship openings.
- Recruited employers to list jobs for our students while attending school to give them employment to learn new skills and make money for their current needs.
Director of Training and Placement
Alabama Council on Epilepsy
Birmingham, AL
01.1985 - 02.1988
- Established, coordinated and developed the national program for Epilepsy Foundation called TAPS
- Determined eligibility for TAPS.
- Referred and acted as a liaison with Voc Rehab eligible clients to receive services
- Managed leaders working with employers, volunteers, and clients to achieve a collective goal.
- Provided counseling and guidance supporting clients in job placement
- Ensured that quality of services were maintained with continual oversight with clients after placement
- Received training in Virginia and Cleveland offices for 2 weeks
- Organized the office and recruited clients to come in for assessment
- Presented resume or application prep and job search/Interview skill training weekly
- Held weekly job club to bring in employers as presenters to provide helpful information on the job search and to meet employers face to face
- Called and met with employers explaining our job program and to ask them to particip
- Selected people for them to interview when they had openings.
- Placed 75% of clients in the Job Club program in specialized job training and educational programs
- Coordinated with Employer Board and agency to raise money for program through fund raising and grants.
Education
Masters - Agency Counseling
University of Alabama at Birmingham
ALBachelors - Journalism/Public Relations
Samford University
Birmingham, ALSkills
- Build Relationships with customers and students
- Presentation Skills
- Program Development
- 75% Successful in job placement
- Provide excellent Customer Service
- Time Management skills
- Experienced at training others
- Counseling and guidance skills
Affiliations
- Served on the Board of Directors at the YMCA
- Named Volunteer of the Year Award at YMCA
- Served with Alabama College and Employer Professional Association in officer positions from Treasurer to eventually President
Timeline
Customer Service/Self Checkout Host
Home Depot
08.2015 - Current
Employment Counselor
Quality Personnel
01.2014 - 01.2014
Customer Service
Mckinney YMCA
08.2013 - 08.2015
Event Planner
Healthcare Consulting and Management Services
01.2009 - 01.2013
Career Center Director
University of Alabama at Birmingham
08.1987 - 06.1995
Director of Training and Placement
Alabama Council on Epilepsy
01.1985 - 02.1988
Masters - Agency Counseling
University of Alabama at Birmingham
Bachelors - Journalism/Public Relations
Samford University
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