GWENISHA KIRKLAND
Dallas,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Foot Locker
02.2019 - Current
- Increased customer Satisfaction by interfacing directly with customer to provide assistance
- Developed and implemented successful staff incentive programs to motivate employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Mail Processing Clerk
United States Postal Service
04.2020 - 12.2020
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
- Checked parcels were securely sealed to eliminate losses.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Set up automated mail-processing systems to maintain smooth sorting operations.
Customer Service Representative
PLS Financial Services
01.2019 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Associate/ Customer Services
Walmart SuperCenter
01.2016 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Manager
Its Fashion
06.2013 - 01.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Diploma -
Westwood High School
05.2012
Skills
- Excel (8 years)
- Merchandising (5 years)
- Microsoft word (8 years)
- Powerpoint (8 years)
- Retail (6 years)
- Pre-Sales
- SFDC
- Retail Management
- Fashion
- Keyholder
- Host
- Sales Management (4 years)
- Customer Services (6 years)
- Key Holder
- Store Management Experience
- Recruiting
- Loss Prevention
- Management
- Sales
- Leadership
- Cash Handling
- Inventory Control
- Payroll
- Supervising Experience
- Store Management
- Accurate Cash Handling
- Sales Expertise
- Time Management
- Order Management
- Store Opening and Closing Procedures
- Employee Motivation
- Inventory Management
- Goals and Performance
- Customer Service
- Product and Service Sales
- Shift Checklists
- Staff Training
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Certified Phlebotomy Technician`, National Healthcare Association -[April 4, 2022]
- Certified EKG Technician - National Healthcare Association[March 23,2023]
Timeline
Mail Processing Clerk
United States Postal Service
04.2020 - 12.2020
Store Manager
Foot Locker
02.2019 - Current
Customer Service Representative
PLS Financial Services
01.2019 - 11.2019
Sales Associate/ Customer Services
Walmart SuperCenter
01.2016 - 03.2018
Manager
Its Fashion
06.2013 - 01.2016
Diploma -
Westwood High School
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