GWENIVERE GIBBS-WAINWRIGHT
Philadelphia,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Clerk Assistant
US CENSUS Bureau
07.2020 - Current
- Administrated National Health Interview Survey projects and supporting communication across departments and geographic areas with tight deadlines, organization plans, guidance, technical support, follow-ups and handled process improvements for Philadelphia Regional Office.
- Utilize standard office software (Word, Excel, Kite works, Outlook, SharePoint) and query to research, sort and extract data (SQL) to organize, track large about of data for statistical purposes and maintain project-related documents.
- Trained new clerks on and volunteered to assist in additional surveys including Current Population Survey, American Community Survey, Consumer Expenditure and American Housing Survey.
- Support tracking of progress and workload by maintaining accurate records and generating routine reports for management review.
- Assist in utilizing SAS systems (Rosco, UTS) and other performance tracking systems to help maintain accurate records of office operations and project outcomes.
- - Filing, scanning and organizing documents, ensuring records are easily accessible and up-to-date for management review.
- Demonstrate strong organizational skills for travel and budget processes.
- Assist managers by providing detailed information and recommendations based on administrative data to improve office operations.
- Handle multiple assignments by prioritizing tasks and offering solutions for workflow improvements.
- Organize Microsoft Teams calls for meetings and trainings, ensuring smooth communication and coordination of schedules.
- Assist in shipping and organizing administrative materials for consolidating packets and materials.
- Coordinate shipping and tracking of materials, ensuring timely delivery of office supplies and project-related documents.
- Prepare and maintain project plans, communication materials, and reports to ensure effective office operations.
- Use Microsoft Teams and SharePoint to facilitate communication among team members and address basic database or document issues.
- Identify discrepancies and assist in resolving administrative issues.
- Support communication and administrative tasks for multiple projects, ensuring accurate documentation and timely completion:
- Assist in gathering information for administrative reviews or performance tracking studies.
- Help track and file important documents, reports, and records, ensuring accuracy.
- Perform basic data entry and assist with maintaining organized records of office operations and activities.
- Work with a team to assist in planning, organizing, and implementing office activities.
- Contribute to team efforts by organizing files, scheduling meetings, and supporting day-to-day office management tasks.
- Provide clerical support to the team, maintaining communication channels and ensuring smooth office operations.
- Routinely interact with internal and external customers to handle inquiries and help support team goals.
- Assist team members by providing routine support and ensuring clear communication of administrative goals and project timelines.
- Help inspire, support, and motivate the team by prioritizing work tasks, ensuring deadlines are met, and maintaining office schedules.
- Consistently recognized for exceptional performance and awarded Special Act Awards for significant contributions for assisting other teams with training, follow-ups and assisting in the highest response rate (performance) for the National Health Interview Survey.
- Assist in identifying or tracking office metrics and using basic administrative data to monitor project progress and success.
- Organize and sort data for team reviews and management reporting, using tools like Excel to filter and organize data.
- Ensure timely completion and submission of NHIS survey data and assist with organizing survey materials, tracking shipments, and maintaining accurate records.
- Collaborate with team members and external stakeholders to ensure accurate reporting and documentation for the NHIS.
- Help manage timelines and assist in the organization of team meetings, including creating agendas, preparing materials, and scheduling Microsoft Teams calls.
- Provide clerical support for training activities, including preparing training documents, coordinating schedules, and organizing virtual trainings.
- Utilize office tools such as Excel, Word, PowerPoint, and SAS systems to assist with processing data, preparing reports, and maintaining accurate documentation.
- Assist with managing datasets and records, ensuring data consistency, and performing basic data entry tasks.
- Process and organize data using Microsoft Excel, Outlook, SharePoint, Kite works and other tools, helping to ensure data is accurate, protected and easy to retrieve.
- Support team efforts in communication with internal and external stakeholders to refine solutions for office operations or administrative challenges.
- Gather and organize research data and provide recommendations for process improvements in office management, using tools like Excel to support analysis and reporting.
Aide
Lifetime Skills Home Care Services
01.2018 - 07.2018
- Assist in caring for PARENT (father), Cared for patient in home, Take care of cleaning, shopping, Care personal care and ETC.
- Offered caring companionship and emotional support.
- Aided in maintaining clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
Canteen Worker/Cashier
VCS Canteen
06.2017 - 01.2018
- Assist in Morning Set-ups, Cleaning and setting up for next shift, Cashier, Assist Manager and Lead in Special Projects, Clean Cafeteria and ETC.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cleaned and sanitized surfaces, tools and equipment.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
Clerk Typist II
PA State Police
12.2012 - 06.2017
- Work Special Projects, Handles incoming/outgoing mails, Incoming/Outgoing Calls, Assist Supervisor with data for stats, Assist Officers with reports and Enforcement Reports, Work Independently, Input Complaints etc.
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Assisted in maintaining clean and orderly office space, contributing to productive work environment for all team members.
- Maintained high level of confidentiality when handling sensitive information, ensuring privacy of clients and colleagues alike.
- Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
Public Service Clerk II/ Greeter
PA State Police
12.2004 - 12.2012
- Handles incoming/outgoing calls to station, Dispatching call to dispatch center/Troopers, Criminal Background checks, Assist public with forms and services, Work independently, Assist Troopers and others with important information, Court Filings, Protection for Abuse Orders and etc.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed phone lines effectively, directing calls appropriately while maintaining professional demeanor at all times.
- Provided accurate information to patrons regarding policies and procedures, ensuring clear understanding of expectations.
- Boosted public service department effectiveness with thorough record-keeping and timely report submissions.
- Maintained strict confidentiality regarding sensitive information to protect privacy of patrons and their records.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Casual Clerk/Mail Handler
USPS Lindbergh/USPS AirMail Facility
10.2004 - 06.2007
- Assist managers with end of month inventory, Check packages for expiration dates, Have packages for carriers to deliver, Handled mail for dispatching to Processing Plant, Return mail back to senders and etc., Prepared packages for FEDEX, UPS and other dispatchers, Received incoming and outgoing packages for other facilities, Handled incoming mail from other post offices, get ready for delivery, Load and unload airplanes and trailers nightly and etc.
Customer Serv. Rep./Site Supervisor
Unscribe professional Services
03.2000 - 08.2003
- Ability to work under pressure to meet deadlines and handle high volume of work and multiple tasks, Excellent interpersonal, organizational and time management skills, Ability to handle confidential information, Ability to work independently as well as effective member of team, Ability to interact with all levels of personnel, Monthly billing and reports, Ability to handle high-volume of mail, reprographics and etc., Coordinated and formatted documentation for court filing/research, hand deliveries, seminars/meetings and large mailings, Maintained employees scheduling /time-sheet, Contacted and monitored office supplies, Handled and distributed incoming /outgoing mail, High-volume reproduction of office documents, Court filings, Handled incoming/outgoing express packages.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Clerk/Lead Clk/Tax Examiner
Internal Revenue Services
01.1990 - 03.2000
- Correct and readmit taxpayer forms, Handle and distribute monetary transaction to accounts, Assist Manager with daily transactions, Handle and distribute daily duties performed by examiners, Assist with projects, Distribute tax forms to Tax Examiners, Assist Managers for project and classes, Etc.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained professional atmosphere within office setting through effective communication skills and polished presentation abilities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Serv. Rep./ Pizza Maker
Domino's Pizza Inc
12.1990 - 09.1996
- Take Orders/Handles Carry-out, Make Pizza, Assist Manager with Inventory, Assist Assistant Managers on different shift, Cash Out Drivers, Distribute cash to drivers, Etc.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
Education
Associate in Business Administration -
Brightwood Institute (formally Thompson Institute)
Philadelphia, PA01.1986
Some College (No Degree) - Business Administration
Cheyney University
Cheyney, PASkills
- Typing (10 years)
- Microsoft Office (5 years)
- Customer Service
Administrative Support
- Administrative tasks
- Mail Processing
- Microsoft Office
- Switchboard Operation
Certification
CLEAN Certification, Present, CLEAN is used with Commonwealth of PA. Cert. is used for record of the State
Additional Information
Certification:
CLEAN Certification- Commonwealth of PA. certification for accessing state records.
Timeline
Clerk Assistant
US CENSUS Bureau
07.2020 - Current
Aide
Lifetime Skills Home Care Services
01.2018 - 07.2018
Canteen Worker/Cashier
VCS Canteen
06.2017 - 01.2018
Clerk Typist II
PA State Police
12.2012 - 06.2017
Public Service Clerk II/ Greeter
PA State Police
12.2004 - 12.2012
Casual Clerk/Mail Handler
USPS Lindbergh/USPS AirMail Facility
10.2004 - 06.2007
Customer Serv. Rep./Site Supervisor
Unscribe professional Services
03.2000 - 08.2003
Customer Serv. Rep./ Pizza Maker
Domino's Pizza Inc
12.1990 - 09.1996
Clerk/Lead Clk/Tax Examiner
Internal Revenue Services
01.1990 - 03.2000
Associate in Business Administration -
Brightwood Institute (formally Thompson Institute)
Some College (No Degree) - Business Administration
Cheyney University
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