GWEN M. HAGER
Kannapolis,NC
Summary
Seasoned healthcare professional with over 30 years of experience, notably at Novant Health, where I excelled in medical coding and patient care. Demonstrated expertise in insurance verification and data management, alongside a commitment to high-quality customer service and effective communication. Proven ability to enhance patient satisfaction and streamline care coordination processes.
Overview
35
35
years of professional experience
1
1
Certification
Work History
CMA, Patient Services Coordinator IV, CNA / Psychiatric Technician
Novant Health
04.2015 - Current
- Understanding the process of rooming patients per the providers instructions
- Learning to draw medications and giving injections as instructed by provider
- Placing orders of which the providers have instructed
- Communicating with the patient to provide care as needed
- Records Management, Data Verification, Accounts Payable and Accounts Receivable Coverage Determination, Insurance Claims Analysis, Epic and called companies
- Collected time of service payments and issued receipts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answer telephone calls to handle rescheduled, missed and reassigned visit requests
- Assisted in reconciling deposit and patient collections
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Contacted insurance carriers to discuss policies and individual patient benefits
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Directed incoming and outgoing referrals
- Provide patient care in acute Psychiatric Unit, Med Surg Unit, CCU, Tele - Unit
- Communicate professionally and effectively with all levels of employees and family members
- Measure vital signs (pulse, respiration, temperature, blood pressure, height, and weight)
- Observe any physical, emotional, or behavioral changes that patients are having and report them in a timely manner and follow up as needed
Medical
Over 30 years
, NC
06.1990 - Current
- information can be provided upon request.
Education
Medical Billing And Coding
NHA
Charlotte, NC12-2024
CMA - Medical
NHA
05.2024
Certificate - CCP
Randolph Community College
Asheboro, NC11.2022
Medical Billing and Coding. - CCA
DeVry College
Charlotte, NC12.2021
Medication Aide - CPR
Davidson County Community College
Thomasville, NC06.2017
Certificate - CPI, FEMA 100,200,700
Novant Health Care
Salisbury, NCCertificate - MED TECH
Stanley College
Albemarle, NCCNA, CNAII, First Responders - Medical billing and Coding and test out of Medical Terminology
Mitchell College
Statesville, NCSkills
- Medical coding
- Insurance verification
- Patient care
- Data management
- Customer service
- Communication skills
Certification
- CNA
- CMA
- CBCS
Timeline
CMA, Patient Services Coordinator IV, CNA / Psychiatric Technician
Novant Health
04.2015 - Current
Medical
Over 30 years
06.1990 - Current
Medical Billing And Coding
NHA
CMA - Medical
NHA
Certificate - CCP
Randolph Community College
Medical Billing and Coding. - CCA
DeVry College
Medication Aide - CPR
Davidson County Community College
Certificate - CPI, FEMA 100,200,700
Novant Health Care
Certificate - MED TECH
Stanley College
CNA, CNAII, First Responders - Medical billing and Coding and test out of Medical Terminology
Mitchell College
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