GWENNETTE ROSS
GERMANTOWN,US
Summary
Dynamic professional with experience in managing front desk operations and fostering a welcoming atmosphere for clients. Proven ability to leverage organizational skills and attention to detail to optimize office efficiency. Skilled in using effective communication techniques and customer service principles to enhance visitor experiences, blending a fun, upbeat personality with professionalism. Dedicated to creating a positive first impression that reflects organizational values.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Third Coast Aethetics
07.2025 - Current
- Provided personalized skin analysis and treatment recommendations to enhance client satisfaction.
- Developed client loyalty through exceptional customer service and relationship building.
- Educated clients on proper skincare routines and product usage to improve home care practices.
- Sterilized equipment for patient treatments.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
- Assisted in inventory management to ensure adequate product supply while minimizing waste and shrinkage.
- Improved clientele retention with exceptional customer service and follow-up care.
- Handled busy schedules and stayed on top of key deadlines.
- Welcomed clients arriving for appointments.
- Developed strong rapport with clients by actively listening to their concerns and offering expert advice on skincare solutions.
- Collaborated with team members to create seasonal promotions for spa services and products.
- Reduced no-shows through timely appointment reminders via phone calls or text messages.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
Wax Specialist
European wax center
04.2023 - 06.2025
- Provide expert waxing services ensuring client satisfaction and comfort all within a 5-15 min window.
- Consistently achieve high client retention rates through personalized care.
- Maintain a clean and safe environment adhering to industry standards.
- Address client concerns effectively, enhancing overall experience.
- Contribute to team success by sharing best practices and techniques.
- Provide expert advice on all products for take home uses.
- Provided a welcoming environment for clients, enhancing their comfort and satisfaction during services.
- Executed precise waxing techniques, ensuring high client retention rates and noticeable improvements in service quality.
- Maintained cleanliness and organization of workstations, adhering to hygiene standards.
- Performed waxing services with attention to detail, ensuring a comfortable experience for clients.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Executed marketing initiatives, promoting special offers to increase customer engagement.
- Collaborated with team members to create a welcoming environment and promote services effectively.
Store Associate
UPS
2021 - 2022
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained cleanliness and organization of merchandise displays to optimize store layout.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Resolved customer complaints promptly, providing effective solutions to improve satisfaction.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Unarmed Security Officer
JBM Patrol
2021 - 2022
- Monitored premises to ensure safety and security of property and personnel.
- Conducted routine patrols to identify and mitigate potential risks or hazards.
- Assisted in training new security personnel on company policies and emergency procedures.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
Ambassador
Noodles & Company
2018 - 2021
- Collaborated with kitchen staff to ensure timely food preparation.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Supported inventory management by tracking supplies and placing orders as needed.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Greeted customers and clients to create welcoming atmosphere.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
Machine Operator
Visual Impressions
2016 - 2018
- Operated production machinery to ensure efficient workflow and product quality.
- Monitored equipment performance, identifying issues for timely resolution.
- Collaborated with team members to optimize production processes and reduce waste.
- Trained new operators on safety protocols and equipment handling procedures.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Assisted in troubleshooting mechanical problems, ensuring continuous operation of equipment.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Education
Certified/Licensed Aesthetician -
Academy of Beauty Professionals
Madison, WI09.2022
High School Diploma - undefined
Pewaukee High School
Pewaukee, WI06.2017
Skills
- Customer Service
- Cash Handling
- Inventory Management
- Marketing
- Retail
- Sales
- Microsoft Office
- Project Management
- Account Management
- Conflict Management
- Mediation
- Product Management
- Java
- Body Waxing
- Makeup Application
- Facial Treatments
- Problem Solving
- Time Management
- Health and Safety
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Workplace safety
- Teamwork and collaboration
- Problem-solving
- Computer skills
- Assembly and production
- Equipment operation
- Heavy lifting
- Quality control
- Shipping and labeling
Accomplishments
- Achieved finding and recommending a trusting CRM system through effectively working side by side The Milwaukee Bucks Community Relations team my senior year of high school, through a program can Global Business class called (Insight).
Certification
- Licensed Aesthetician - 2022
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Esthetician
Third Coast Aethetics
07.2025 - Current
Wax Specialist
European wax center
04.2023 - 06.2025
High School Diploma - undefined
Pewaukee High School
Store Associate
UPS
2021 - 2022
Unarmed Security Officer
JBM Patrol
2021 - 2022
Ambassador
Noodles & Company
2018 - 2021
Machine Operator
Visual Impressions
2016 - 2018
Certified/Licensed Aesthetician -
Academy of Beauty Professionals
ADDITIONAL INFORMATION
Authorized to work in the US for any employer