Gwenoven Christina Funderburk
Nampa,ID
Summary
Graduated cum laude with a Bachelor of Science in Criminology and Criminal Justice from Portland State University, recognized by admission to Alpha Phi Sigma, the National Criminal Justice Honor Society. Specialized certificates in 'American Justice System' and 'Crime Analysis' complement extensive coursework in drug and alcohol addictions, behavioral health, and leadership topics, including PTSD and domestic violence. Demonstrates a proven ability to deliver exceptional customer experiences across various industries, with a strong focus on resolving complex issues and enhancing client satisfaction through effective communication and problem-solving skills. Open to diverse employment opportunities, including full-time, part-time, remote, contract, freelance, or in-person positions.
Overview
6
6
years of professional experience
Work History
Social Work Intern/SPED Paraprofessional
West Yellowstone School
West Yellowstone, MT
08.2025 - 11.2025
- Provided one-on-one support to students with special needs, assisting them in their academic and social development
- Implemented individualized education plans (IEPs) under the guidance of special education teachers, ensuring that students' specific goals and objectives were met
- Collaborated with classroom teachers to modify curriculum materials and adapt instructional strategies to meet the diverse learning needs of students
- Supported students during transitions between activities or classes, helping them navigate the school environment safely and independently
- Implemented behavior management strategies outlined in IEPs or behavior intervention plans (BIPs), fostering a positive learning environment for all students
- Maintained accurate records of student attendance, behaviors, progress notes, or any incidents that occurred throughout the day
- Assisted in the implementation of positive behavior support plans, reinforcing appropriate behaviors and redirecting challenging behaviors
- Collaborated with general education teachers to provide inclusive educational experiences for students with special needs within the mainstream classroom setting
- Implemented accommodations outlined in IEPs, such as providing additional time for assignments or modifying test formats to meet individual student needs
- Assisted students with organization skills, helping them develop systems for managing their materials and assignments effectively
- Demonstrated patience, empathy, and understanding when working with students who may have behavioral challenges or difficulty expressing themselves verbally
- Monitored student behavior during transitions between classes or activities, implementing strategies to minimize disruptions and ensure a smooth transition
- Utilized MS Office, Outlook, Google Workspace
Reservation Agent for Motorsports Desk & Co-Manager of One Horse Motel
Yellowstone Adventures
West Yellowstone, MT
08.2025 - 11.2025
- Provided exceptional customer service to clients, assisting with rental inquiries and resolving any issues or concerns
- Effectively communicated rental policies, terms, and conditions to customers, ensuring a clear understanding of the rental process
- Managed a high volume of incoming calls and emails from potential renters, providing accurate information and securing reservations
- Utilized CRM software to track customer interactions, update rental records, and maintain an organized database of client information
- Conducted thorough inspections before and after each rental period to ensure proper maintenance standards were met
- Assisted customers in selecting the appropriate off road vehicle based on their needs, preferences, and budget
- Maintained cleanliness and organization of the office space to create a welcoming environment for clients
- Contributed ideas for improving overall customer experience based on feedback received from clients
- Managed cash transactions accurately by processing payments, issuing refunds, and reconciling daily sales reports
- Co-managed the One Horse Motel property
- Processed motel reservations
- Conducted daily room audits
- Created visually appealing and engaging designs for various marketing materials, including brochures, flyers, stickers, and social media graphics for Yellowstone Adventures, Conoco, Cenex, Island Park Rentals, and One Horse Motel
- Optimized images for web use by balancing quality with file size constraints without compromising visual appeal or loading speed
- Utilized MS Office, Outlook, CRM, reservation system
Budtender
Northstar Organics
West Yellowstone, MT
05.2024 - 08.2025
- Provided exceptional customer service by assisting customers in selecting and purchasing cannabis products based on their preferences and needs
- Demonstrated extensive knowledge of different strains, edibles, concentrates, and other cannabis products to educate customers on their effects and benefits
- Maintained a clean and organized sales floor, ensuring product displays were visually appealing and easily accessible for customers
- Accurately processed cash transactions using point-of-sale (POS) systems while adhering to strict compliance regulations
- Educated customers on responsible consumption methods, dosage guidelines, and potential side effects
- Assisted in inventory management by monitoring stock levels, conducting regular audits, and restocking shelves as needed
- Ensured compliance with state laws and regulations related to the sale of cannabis products at all times
- Served as a resource for colleagues by sharing knowledge about different strains' effects and recommending appropriate products for specific desired outcomes
- Assisted in the development and implementation of marketing strategies to attract new customers and increase sales
- Utilized MS Office, Outlook, and Canva to create digital and print media
- Took product photos to be uploaded on company website
- Ensured compliance with age verification procedures to prevent sales to underage individuals
- Suggested up selling to increase average transaction value without pressuring customers
- Demonstrated exceptional product knowledge by staying informed about new strains, products, or consumption methods entering the market
- Maintained knowledge of local regulations governing cannabis sales to ensure compliance at all times
- Utilized strong organizational skills to prioritize tasks effectively and ensure smooth store operations during busy periods
Front Desk Manager - AM
Historic Madison Hotel and Motel
West Yellowstone, MT
05.2024 - 10.2024
- Responsible for the successful running of the front desk and reservations
- Audit hotel and motel rooms for cleanliness and completion
- Processed guest check-ins and check-outs efficiently, utilizing reservation management systems.
- Trained new front desk staff on customer service protocols and hotel procedures.
- Train and schedule daily Housekeeping staff and Laundry Attendant, supervise workload during shifts
- Lead by positive example
- Valued for impeccable standards in maintaining a clean, sanitized, tidy and pleasant environment for hotel guests and clients
- Maintain guest confidentiality at all times
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Act as liaison between the General Manager, Hotel Manager, and staff
- Answer phone inquiries, direct calls, and provides basic information
- Maintain a positive and collaborative working environment
- Use proper and professional phone, text, and Email correspondence
- Run department reports
- Cross trained in Housekeeping and retail Gift Shop policies and procedures
- Utilized MS Office, Outlook, Google Workspace, ResNexus
Front Desk Manager
Hibernation Station
West Yellowstone, MT
10.2023 - 05.2024
- Directed front desk operations and ensured customer service meets highest standards for guest satisfaction
- Trained and supervised front office employees, ensuring they provide excellent guest services and enforce hotel policies
- Interacted with customers both in person and over the phone, assist with inquiries, and mitigate any guest complaints
- Handled the front desk budget and order office supplies as needed
- Compiled occupancy reports and financial information for the general manager
- Cash handling/POS
- Collaborated and communicate with the other departments to ensure efficient processes
- Cleaning
- Created, organized, and maintained SOP’s and advertising materials
- Inventory management
- Account reconciliation
- Utilized MS Office, Outlook, Google Workspace, reservation software
Front Desk Manager - AM
Historic Madison Hotel and Motel
West Yellowstone, MT
05.2023 - 10.2023
- Responsible for the successful running of the front desk and reservations
- Audit hotel and motel rooms for cleanliness and completion
- Train and schedule daily Housekeeping staff and Laundry Attendant, supervise workload during shifts
- Lead by positive example
- Valued for impeccable standards in maintaining a clean, sanitized, tidy and pleasant environment for hotel guests and clients
- Maintain guest confidentiality at all times
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Act as liaison between the General Manager, Hotel Manager, and staff
- Answer phone inquiries, direct calls, and provides basic information
- Maintain a positive and collaborative working environment
- Use proper and professional phone, text, and Email correspondence
- Run department reports
- Cross trained in Housekeeping and the retail Gift Shop
- Team player
- Utilized MS Office, Outlook, Google Workspace, ResNexus
Bartender, Server, Barback, BOH/FOH, Prep
Happy Hour Bar
Lake Hebgen, MT
07.2022 - 10.2022
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Collaborated with management on pricing strategies based on market trends and competitor analysis
Housekeeper
Historic Madison Hotel and Motel
West Yellowstone, MT
07.2022 - 10.2022
- Dust all surfaces, including furniture, lamps, tabletops, sofas and curtains
- Scrub and mop floors using cleaning solutions
- Vacuum carpets, upholstered furniture and curtains
- Empty trash and place new liners in the trash receptacle
- Wipe and sanitize electrical wires, gadgets and other electric equipment such as TV and remotes
- Clean washrooms using antibacterial bathroom cleaners, scrub tiles or marbles with cleaning agents and cleaning the taps, ensuring not to leave any water stains
- Clean mirrors, glass surfaces and windows using cleaning solutions to ensure they are shiny and spotless
- Rotate laundry and fold bed sheets, pillowcases, and other linens and towels
- Stock rooms with appropriate items
- Make beds according to Hotel policies and Montana health code
Warranty Administrator and Parts Manager
Bobby Combs RV Center
Caldwell, ID
10.2020 - 06.2022
- Involved with the entire warranty claims process from initial claim to completion
- Specialized in Forest River manufacturing claims
- Processed and resolve warranty claims on company A/R
- Checked in new units coming into the dealership from the manufacturer; inspects and records any visual issues, then filed warranty claim
- Wrote up customer and internal repair orders
- Filled in for the retail Parts Manager as needed until promoted ordered parts, took phone calls, looked up customer purchase orders
- Greeted customers upon arriving at the service or parts department
- Answer customer phone calls
- Schedule customers for service appointments using company scheduling software
- Answered questions about service outcome (after consulting with mechanic if necessary)
- Advised and educated customers about warranty protections and potential cost savings
- Managed and oversaw the service center’s workflow and scheduling. Supervised and scheduled the workflow of five technicians
- Coordinated with sublet companies for customer work
- Arranged for products and services through a variety of outside vendors for the shop, and sublet companies for customers
- Managed inventory in parts department by ordering stock and supplies for shop as needed
- Utilized MS Office, Outlook, and Lightspeed
Parts, Service, Warranty Manager/Specialist
Funtime RV
Sandy, OR
01.2020 - 03.2020
- Position ended due to COVID-19
- Greeted customers when they arrived at the service center and wrote up their trailer repair orders
- Photographed data tag information, places in need of repairs, and of the interior and exterior of the customer’s trailer
- Called customers to inform them of progress of repairs or changes in service, or to let them know their trailer is ready for pick-up, and input detailed notes of all customer contact on their computerized account
- Submitted all necessary documentation to RV warranty companies for warranty repair coverage and followed up
- Ordered parts and supplies for the customer’s trailer, the shop, technicians, and the retail store; kept up on inventory needs
- Answered customer questions regarding repair solutions or troubleshooting their trailer issues
- Provided customers with in-depth information about available aftermarket and original equipment manufacturer part options for their trailer repairs
- Suggested purchase recommendations for the customer’s trailer
- Answered questions about service outcome after consulting with mechanics when necessary
- Advised and educated customers about warranty protections and potential cost savings
- Managed and oversaw the service center’s workflow and scheduling
- Supervised and scheduled the workflow of five technicians
- Consulted with mechanics about necessary repairs and possible alternatives to expensive work
- Coordinated with sublet companies for customer work
- Arranged for services through a variety of outside vendors
- Assisted in the Portland, OR RV show
- Utilized leadership skills and conflict resolution skills to diffuse internal and external issues
Social Media Evaluator/AI Trainer
Appen
Remote, Clackamas, OR
10.2019 - 12.2019
- Assisted in improving Ad Relevancy on popular social media platforms, including Facebook and Instagram.
- Met or exceeded the project’s KPI’s.
Education
Master of Social Work - Social Work
University of Montana
Missoula, MT05-2028
Bachelor of Science - Criminology and Criminal Justice
Portland State University
Portland, OR08-2009
Skills
- Professional ethics
- Account management
- Computer proficiency
- Administrative support
- Records maintenance
- Case management
- Staff training
- Research
- Critical thinking
- Data entry
- Quality assurance controls
- Customer service
- CRM software
- Microsoft Office Suite
Timeline
Social Work Intern/SPED Paraprofessional
West Yellowstone School
08.2025 - 11.2025
Reservation Agent for Motorsports Desk & Co-Manager of One Horse Motel
Yellowstone Adventures
08.2025 - 11.2025
Budtender
Northstar Organics
05.2024 - 08.2025
Front Desk Manager - AM
Historic Madison Hotel and Motel
05.2024 - 10.2024
Front Desk Manager
Hibernation Station
10.2023 - 05.2024
Front Desk Manager - AM
Historic Madison Hotel and Motel
05.2023 - 10.2023
Bartender, Server, Barback, BOH/FOH, Prep
Happy Hour Bar
07.2022 - 10.2022
Housekeeper
Historic Madison Hotel and Motel
07.2022 - 10.2022
Warranty Administrator and Parts Manager
Bobby Combs RV Center
10.2020 - 06.2022
Parts, Service, Warranty Manager/Specialist
Funtime RV
01.2020 - 03.2020
Social Media Evaluator/AI Trainer
Appen
10.2019 - 12.2019
Master of Social Work - Social Work
University of Montana
Bachelor of Science - Criminology and Criminal Justice
Portland State University