Gwenyth Amacher
Mesa,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities.
Overview
8
8
years of professional experience
Work History
Artistic Intern
John F. Kennedy Center For The Performing Arts
Washington DC
01.2024 - Current
- Drafted contracts and managed DocuSign for artists contracted by the Washington National Opera at the Kennedy Center in DC
- Attended artistic and company-wide meetings
- Processed artistic payments using Kennedy Center systems (KC Master and Concur)
- Updated ArtsVision, an artistic and venue management tool
- Assisted in creating a Lookbook for adult chorus member selection using Excel, Microsoft Word, and Adobe
- Acquired knowledge of AGMA (American Guild of Musical Artists) artist unions and Collective Bargaining Agreement (CBA)
Office Administrative Intern
Make-A-Wish Arizona
2901 N 78th St. Scottsdale, AZ 85251
09.2023 - 12.2023
- Professional note taking and meeting minutes
- Supported board governance (tracking attendance, organizing board members files, attend board meetings)
- Coordinated and maintained the CEO's calendar and scheduling, ensuring efficient time management and prioritization of appointments
- Building and vendor management: helped to find vendors and get quotes
- Coordinated, set, and facilitated meetings
- SharePoint cleanup/ organization
- Cleaned up existing SOP documents
- Managed all inventory and tracked usage of toy closet/storage with accurate monthly submissions to CFS
- Entered all donation appropriate batches into the donor care database including but not limited to: daily mail, FE only, weekly in -kind, payroll, and United way
- Created and printed all associated donation letters and facilitates appropriate signatures
- Helped maintain donor care database with accurate information, performing data cleanup as necessary
- Reviewed and submitted accurate and properly approved check requests to Centralized Financial Services (CFS) at Make-A-Wish America, and tracked outstanding checks to assure they are cashed in a timely manner
Front Desk Receptionist and Sales Associate
Sachi Salon And Spa
4821 N Scottsdale Rd #105, Scottsdale, AZ 85251
02.2023 - 09.2023
- Promptly responded to inquiries, effectively resolving issues, and skillfully escalating complex matters to management, ensuring that customer needs were met with utmost care and professionalism.
- Consistently delivered exceptional customer service by leaving an average of 50+ phone messages per day, effectively addressing inquiries related to scheduling, payments, and general information to enhance overall client satisfaction
- Developed strong rapport with customers and created positive impression of business.
- Meticulously managed a sophisticated multi-line phone system, triaging calls and relaying messages with precision to facilitate seamless communication for a team of 33 stylists.
- Oversaw email operations in the workplace to enhance salon's efficiency.
- Orchestrated and administered the intricate daily appointment schedules for a team of 33 stylists, employing diverse online platforms to ensure seamless coordination.
Sales Associate
Ann Taylor Loft
Mesa, AZ
08.2021 - 08.2022
- Meticulously arranged racks and shelves to showcase merchandise to enhance overall brand appeal.
- Attentively addressing and quickly resolving client concerns, striving for resolutions whenever possible, and involving management when necessary to ensure optimal customer satisfaction and maintain professional relationships.
- Adhere to Loss Prevention practices and reports potential incidents to ensure shortage control
- Navigated a sophisticated computerized system to ensure precise merchandise checkouts for customers, while maintaining attention to detail and upholding exceptional customer service standards.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Managed inventory systems, tracked deliveries, and coordinated with other store locations to ensure optimal stock levels. Effectively oversaw aspects of store packages and shipments, and meticulously coordinated both inbound and outbound logistics.
Bridal Consultant
A Dressy Occasion
Gilbert, Arizona
08.2019 - 03.2021
- Proficiently utilized intricate checkout systems, leveraging Microsoft Excel to meticulously process sales transactions.
- Generated comprehensive end-of-day sales reports utilizing online platforms such as Microsoft Excel, as well as meticulous paper filing and document scanning techniques.
- Conducted meetings with prospective clients, delivering comprehensive service quotes and estimates for wedding gown services.
- Welcomed customers with professionalism, assisting in locating merchandise and offering suggestions to meet their individual needs.
- Efficiently coordinated the restocking process of the sales floor, guaranteeing timely replenishment of current merchandise. Demonstrated exceptional organization skills in effectively managing inventory and collaborating with various vendors to maintain an organized environment.
- Demonstrated strong commitment to teamwork by willingly volunteering for additional shifts during peak seasons, to mitigate staffing shortages and maintain high service standards.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sale increases in wedding gown and wedding accessory products.
Private Piano Teacher
Self Employed
07.2016 - 07.2020
- Organized personalized lessons tailored to meet the goals and interests of each student, fostering engaging learning environment. demonstrated attentiveness and adaptability in understanding and catering to diverse needs, enhancing overall success.
- Maintained consistent communication channels with parents, ensuring timely updates on children's musical progress and addressing any challenges encountered along the way. Displayed strong interpersonal skills in effectively conveying information between parents for the benefit of the child's musical growth.
- Delivered personalized and engaging music instruction through individual and group lessons, ranging from 30 to 60 minutes in duration.
- Collaborated with students to enhance proficiency in sight-reading and memorization skills on the piano.
- Developed a comprehensive curriculum designed to propel student's growth in theory, performance skills, and techniques in a timeframe of 10 months. Demonstrated strong instructional planning and implementation abilities to facilitate accelerated growth and achievement.
- Traveled to various locations, delivering convenient at-home lessons for students. Displayed flexibility and adaptability in accommodating individual needs and preferences.
Education
Bachelor of Arts - Interdisciplinary Studies: Communications, Music
Arizona State University
Tempe, AZ02.2024
Skills
- Data Entry and Maintenance
- DocuSign
- ArtsVision
- Tessitura
- KC Master
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Skilled in Microsoft Office
- Schedule Management
- Document and File Management
- Computer Proficiency
- Microsoft Excel
- Adobe Systems Adobe Photoshop
- SharePoint
- SalesForce
- Time Management
- Answering Phones
- Issue Response and Resolution
- Time Management and Multitasking
- Languages: Beginner French, Beginner German
Accomplishments
- Participated in an 8-day medical mission in Belize with Benevolent Missions International, actively contributing to a crucial cataract eye surgery initiative in as many ways possible.
- Traveled to Houston, Texas to organize and update a warehouse containing essential medical equipment and tools for future medical missions on behalf of Benevolent Missions International.
- Engaged in consistent volunteer service for three years at "Feed My Starving Children," an Arizona-based organization. Demonstrated unwavering commitment to their mission of alleviating hunger internationally through meal packaging and distributing efforts.
- Organized youth retreat in Prescott, Arizona for approximately 500 attendees to raise awareness about the dangers and reality of human trafficking. Coordinated and facilitated the presence of keynote speaker Tim Ballard to share his experiences and educate youth.
- Actively involved as a dedicated volunteer at "Helping Hand for Relief and Development" in Arizona for a period of two years.
- Assisted in orchestrating a service project with my church group, focusing on repainting curbsides within the community park, "Lone Mountain Park," in Las Vegas, Nevada.
- Volunteers monthly at "First Fridays" event organized by my church, dedicated to providing free childcare and engaging activities for children and youth. Committed to maintaining a secure environment, I have completed training and undergone a thorough background check to fulfill this role.
Awards
- Distinguished Young Women of Arizona scholarship program: Regional and State level
- National Association of Teachers of Singing: Second Place
Timeline
Artistic Intern
John F. Kennedy Center For The Performing Arts
01.2024 - Current
Office Administrative Intern
Make-A-Wish Arizona
09.2023 - 12.2023
Front Desk Receptionist and Sales Associate
Sachi Salon And Spa
02.2023 - 09.2023
Sales Associate
Ann Taylor Loft
08.2021 - 08.2022
Bridal Consultant
A Dressy Occasion
08.2019 - 03.2021
Private Piano Teacher
Self Employed
07.2016 - 07.2020
Bachelor of Arts - Interdisciplinary Studies: Communications, Music
Arizona State University