Gwenyth Pier-Goff

Lead Certified Pharmacy Technician

CVS Pharmacy

02.1997 - 11.2024

Expanded patient access to medications through effective insurance claim processing and resolution of billing issues.
Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
Streamlined pharmacy operations for increased efficiency and accuracy in medication dispensing.
Improved patient satisfaction by providing efficient and accurate prescription services.
Assisted in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
Assisted in cost-saving initiatives by regularly reviewing vendor contracts and negotiating better pricing terms when possible.
Reduced medication errors by implementing strict quality control measures and double-checking procedures.
Maintained a clean, orderly work area by safety standards to promote a healthy work environment for employees and customers.
Managed inventory effectively, minimizing waste while ensuring adequate stock levels for uninterrupted service.
Implemented innovative solutions to optimize workflow efficiency within the pharmacy team.
Collaborated with pharmacists to maintain proper medication storage, handling, and labeling practices.
Supported management efforts to foster a positive workplace culture, prioritizing teamwork, professional development opportunities, and open communication.
Maintained and updated patient records, prescription information, and patient data by HIPAA regulations.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Counted, measured, and compounded medications following standard procedures.
Collected co-payments or full payments from customers.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Helped pharmacist clear problematic prescriptions and address customer questions to keep the pharmacy efficient.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Resolved third-party billing, computer system, and customer service issues.
Performed various pharmacy operational activities, firmly committed to accuracy, efficiency, and service quality.
Managed opening and closing duties for the pharmacy.
Welcomed customers to the pharmacy and answered questions relating to prescriptions and over-the-counter products.
Set up and modified patient profiles to include current medications and insurance details.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Monitored pharmacy medication stock ordering to maintain a streamlined inventory and low overhead.
Coordinated with physicians and insurance agency representatives to quickly resolve prescription discrepancies.
Developed and implemented improvements to the pharmacy organization system.
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Liaised with other pharmacies to eliminate issues related to product expiration.
Coordinated verification and filling of more than 500+ daily prescriptions in a high-volume retail pharmacy environment.
Reviewed and verified customer information and insurance provider information.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Set up and modified patient profiles in the computer system to include current information such as medications and insurance details.

Summary

Overview

Work History

Lead Certified Pharmacy Technician

Education

Bachelor of Science - Nursing

Bachelor of Arts - French Language And Literature

Skills

Accomplishments

Certification

Languages

Work Availability

Timeline

Lead Certified Pharmacy Technician

Bachelor of Science - Nursing

Bachelor of Arts - French Language And Literature

Similar Profiles

Anastasios DonesAnastasios Dones

Saravanan RSaravanan R

Faiza AliFaiza Ali

Carmen D Cintrón MarreroCarmen D Cintrón Marrero

Abdelghani MourabetiAbdelghani Mourabeti