Gwenyth Weiss
Easton,NY
Summary
Dynamic leader and compassionate caregiver with a proven track record at The Gem Shop and with Diane Johnson. Excelled in enhancing customer satisfaction and fostering client independence through innovative life skills programs. Skilled in customer service and effective leadership, achieving significant improvements in team performance and client health outcomes. Demonstrates exceptional relationship building and management, driving growth and personal well-being.
Overview
3
3
years of professional experience
Work History
Home Assistant
Diane Johnson
05.2023 - Current
- Provided emotional support during difficult times, offering empathetic listening skills and a calming presence when needed most.
- Assisted in developing life skills training programs tailored specifically for each client''s unique goals.
- Supported clients in maintaining independence through personalized care plans and assistance with activities of daily living.
- Enhanced client satisfaction by providing timely and efficient assistance with daily tasks.
- Completed shopping errands for groceries, household supplies, and personal items based on client preferences and requirements.
- Contributed to improved client health outcomes by assisting with exercise routines under the guidance of healthcare professionals.
- Provided compassionate companionship to elderly clients, fostering a sense of trust and rapport.
- Assisted clients with mobility issues, utilizing proper transfer techniques to prevent injuries and maintain safety.
- Aided clients'' overall well-being by preparing nutritious meals tailored to their individual dietary needs.
- Ensured a safe and comfortable home environment by performing light housekeeping duties, such as laundry, dusting, and vacuuming.
- Facilitated clients'' social engagement by accompanying them on outings and promoting participation in community events.
Manager
The Gem Shop
05.2022 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma -
Bethlehem Christian School
Bethlehem, Pa05-2024
Skills
- Customer service
- Team collaboration
- Customer relationships
- Effective leadership
- Relationship building
- Relationship building and management
- Role modeling
- Customer advocacy
- Self-awareness
- Teamwork and collaboration
- Stress management
- Scheduling
Timeline
Home Assistant
Diane Johnson
05.2023 - Current
Manager
The Gem Shop
05.2022 - 12.2023
High School Diploma -
Bethlehem Christian School
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