GWYN LLana
Folsom,CA
Summary
International, dynamic, energetic Professional who is highly experienced in all facets of property management; with a solid history of success, including oversight of operations of multi-million dollar properties. Steadfast leader, mentor and coordinator with tract record of steering property improvement projects, building and guiding top performing teams, and optimizing internal operations. Talent for cultivating resident relations and optimizing budgetary goals. Fluent in English and Spanish, and American Sign Language. Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Onsite Community Manager
Equity Lifestyle Properties
01.2019 - Current
- Oversee management of community, staff, and residents
- Daily problem solving and customer service
- Vendor relations
- Accounts receivable, posting of invoices, financial reporting
- Leasing and marketing of units
- Property appearance and inspections
- Maintenance oversight
- Handling of petty cash and property credit card
- Ordering supplies
- Overseeing capital expenditures
- Budget balancing
- Occupancy reporting
- Participation in community activities
- Designed and created a dog park for the community.
General Manager
Shiloh Property Maintenance
11.2016 - 12.2019
- Set up inspections for Fannie Mae, HUD, and bank mortgages
- Set up total infrastructure of company
- Set up and designed website and logo
- Marketing and advertising
- Accounting, invoices, receivables, payables
- Payroll
- Hiring of staff
- Bid proposals for clients
- Vendor relations
- Set up property maintenance contracts.
Onsite Property Manager
Developer’s Division-First Service Residential
Orlando, Florida
03.2014 - 11.2016
- Financial reporting, annual budget preparation, delinquency reporting, collections, deficit funding reporting, budget variance reporting
- Lots closed reporting, management report
- Resident relations and problem solving
- Inspection of property
- Scheduling of maintenance programs, work orders, and overseeing all property projects
- Vendor contract relations
- Event planning and newsletter for the community
- Payroll
- Reporting to supervisors
- Innovative ideas on new programs
- Estoppels and questionnaires for title and mortgage companies.
Director of Condominium Management/Property Manager
10.2011 - 02.2014
- Management of 14 properties/historical condominiums specialty
- Set up condo division for company
- Marketing and networking
- Transition properties
- Set up training programs for managers
- Overseeing managers' performance
- Overseeing budgets
- Financial reporting
- Problem solving
- Maintenance relations
- Vendor relations
- Project management
- Overseeing capital expenditures
- Establishing reserve budgets.
Director of Condominium Management
Property One
07.2010 - 09.2011
- Transition new properties for company
- Oversee managers onsite and portfolio
- Training of managers in property management skills
- Oversee job performance of managers and onsite staff
- Problem solving issues with boards of directors
- Financial reporting
- Marketing company to other communities
- Oversee budgets
- Oversee capital expenditure
- Oversee operations
- Making changes in company with innovative ideas
- Maintenance relations
- Vendor relations.
Onsite Manager
Leland Property Management
Orlando, Florida
09.2009 - 07.2010
- Relocated to New Orleans
- Transition properties over to property management company
- Owner and board relations
- Problem solving
- Project management
- Board of directors meetings
- Board packets and reports
- Supervising maintenance staff
- Contracting vendors
- Property inspections
- Violations
- Special meetings
- Budgets
- Financial reporting
- Interaction with committees.
Onsite Manager/Resort
Emerald Island Vacation Resort/GALL Enterprises
Kissimmee, Florida
01.2005 - 09.2009
- Supervision of employees
- Owner, guests, and board relations
- Interpreting and translating for Spanish-speaking guests and owners
- Management reports to board
- Supervising maintenance staff
- Payroll
- Contracting vendors
- Supervising guest services
- Special meetings with investors
- Drafting budgets
- Financial reporting
- Turning resort into a profitable investment
- Concierge's management.
Transitional Property Manager/Marketing Coordinator
Empirian Properties
Winter Park, Florida
01.2004 - 01.2005
- Marketing and advertising
- Set up display models for rentals
- Supervising maintenance staff
- Contracting vendors
- Collections
- Tenant problem solving
- Leasing
- Coordinated move-in/move-outs
- Staff meetings
- Apartment ready inspections
- Background and credit checks
- Financial reports.
General Manager/Property Manager
ERA Real Estate
Kissimmee, Florida
10.2002 - 04.2004
- Reorganized existing company's structure
- Handled marketing and advertising
- Handled daily office procedures and administrative tasks
- Set up promotions
- Organized corporate vacation parties
- Set up contracts for rentals
- Handled financial statements and collections
- Handled customer service
- Handled vendors.
Education
Real Estate -
Burk-Baker School of Real Estate
Property Management -
Grays Institute
Business Management -
Southern College
Skills
- Bilingual in Spanish/Interpreter
- Burk-Baker School of Real Estate, Baton Rouge, LA
- Licensed Community Association Manager, Fla
- Member of CAI Institute
- Baton Rouge, LA
- Orlando, Fla
- Mortgage Services Course, Certified Inspector
- Food Safety Certification, Fla
- Hotel & Restaurant License, Fla
- Food Management Certification, Fla
- Property Management Programs
- Yardi
- Tops Solutions
- Promas
- CINC Systems
- ACT Data Base
- Connect
- CAMACCT
- AVIDXCHANGE
- Microsoft Word, Excel, Power Point, Publisher
- Quick Books
- Onesite
- Workday
- Property Tours
- Tenant and Eviction Laws
- Community Marketing
- Interior Renovations
- Payment Management
- Income and Expense Management
- Operations Management
- Policy Administration
- Daily Operations Management
- Maintenance Oversight
- Financial Budgeting and Reporting
- Contract Negotiation
- Schedule Planning
- Business Development
- Employee Performance Management
- Staff Training
- Community Engagement
- Staff Management
- Maintenance Knowledge
- Knowledgeable in [Software]
- Vendor Management
- Resident Relations
- Leasing and Sales
- Meeting Participation
- Property Management
- Client Service and Support
- Customer Support
- Online Advertising
- Customer Relationship Management
- Property Inspections
- Payment Processing
- Team Recruitment
- Employee Recruitment
- Administrative Support
Languages
Spanish
Native/ Bilingual
Accomplishments
- Inventory Award
Certification
- Licensed Community Association Manager-Florida
Timeline
Onsite Community Manager
Equity Lifestyle Properties
01.2019 - Current
General Manager
Shiloh Property Maintenance
11.2016 - 12.2019
Onsite Property Manager
Developer’s Division-First Service Residential
03.2014 - 11.2016
Director of Condominium Management/Property Manager
10.2011 - 02.2014
Director of Condominium Management
Property One
07.2010 - 09.2011
Onsite Manager
Leland Property Management
09.2009 - 07.2010
Onsite Manager/Resort
Emerald Island Vacation Resort/GALL Enterprises
01.2005 - 09.2009
Transitional Property Manager/Marketing Coordinator
Empirian Properties
01.2004 - 01.2005
General Manager/Property Manager
ERA Real Estate
10.2002 - 04.2004
Real Estate -
Burk-Baker School of Real Estate
Property Management -
Grays Institute
Business Management -
Southern College
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