Gwyn Ritter
Summary
Experienced and detail oriented courtroom and office professional with 15 years of experience working in fields that require strong communication skills, being a fast learner and is dependable to complete a job with accuracy and dedication. FInds value in time management and being able to prevail under stressful situations and is able to provide assistance to the public with tact and professionalism.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Deputy Courtroom Clerk in Criminal Division
Randolph County Clerk of Superior Court
09.2015 - Current
- Responsible for accurately recording and maintaining the official court record
- Enter all judgments and supplemental information into the North Carolina Criminal Court Information System (NCCIS) and Automated Criminal/Infraction System and provide documents to any and all other agencies involved
- Provided assistance to attorneys and court personnel in courtroom
- Prepare upcoming court dockets as well as maintain all criminal case files for any upcoming dockets
- I assist with providing essential information that is needed in order for the other agencies to perform their duties such as providing certified documents needed for prisoner transport, providing Department of Adult Corrections, local Jails, and misdemeanor confinement facilities defendant records regarding incarceration sentences and releases
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court orders and judgments for signature.
- I utilize E-Warrants applications and enter information regarding orders for arrests and summons
- Assisted newly hired clerks in learning computer software, proper procedures on assisting the public, and court room responsibilities
- I interact with the public daily on the phone and in person
- Responsible for maintaining all Jury Pool operations, instructions, summons, oaths, and administrative orders as well as delivering verdicts
- I answer a wide range of questions for the public and complete requests made from public and other supporting agencies.
- Attended court sessions to record proceedings of evidence, objections, rulings and arguments.
- Maintained inventory of evidence admitted into court proceeding
- Issued public notification of official court dockets
- Performed routine data entry or document management.
9-1-1 Telecommunicator
Randolph County Emergency Services
08.2008 - 03.2016
- Provide assistance to the public during emergency and non-emergency situations using quick action
- Obtain appropriate information from caller in order to dispatch Fire, Law, or EMS
- Conduct interview with caller to obtain information for field units and effectively communicate that information to the units
- Followed established protocols for professional handling of emergency situations.
- Provide instructions to caller that could involve lifesaving actions such as CPR, child birth, and airway control for patients
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Conduct criminal histories and review court records for law enforcement agencies as well as verify arrest warrants and criminal papers as well as enter any AMBER/SILVER alerts
- Directed responders using assigned mapping systems for timely emergency attendance.
- Perform duties in DCI with other NC state agencies as well as federal and other state agencies when required.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police, Fire and EMS radios to provide assistance to responding personnel.
- Provided on-the-job training and coaching to develop new dispatchers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted callers in emergency situations with appropriate information and support.
Sales Associate Supervisor
JC Penney
08.2006 - 08.2008
- I was responsible for opening the store on a daily basis
- I handled the daily deposits and monitored store finances
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- I conducted payroll and worked on the sales floor as a catalog supervisor with a team of associates under my supervision
- I monitored sales associate transactions and was assigned task of all new hire training
- I was in charge of handling all shipments that entered the store as well as anything that was shipped out of the store and responsible for maintaining proper inventory log.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules of associates
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Volunteer Firefighter
Ramseur Vol. Fire Department
10.2007 - 03.2009
- Volunteered to be on call 24 hours a day, 7 days a week to respond to emergency and non-emergency calls that required fire department response
- Completed continuing education hours to maintain satisfactory status on department roster
- Left the fire department due to change in full time work schedule at 9-1-1.
Restaurant Manager
Hunan Chinese Restaurant
08.2004 - 06.2006
- Started as hostess and was promoted to Asst manager within 3 months of working
- Learned to write menu in Chinese to make it easier on cook staff
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- handled any customers complaints that arose
- opened and closed restaurant on occasion manager was unavailable
Front Desk Receptionist
American Star Insurance
06.2000 - 08.2000
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Received payments from customers
- Maintained filing system and updated files of customers
Office Secretary
Law Offices of Alex Mendaloff III & Associates
05.1999 - 08.1999
- I assisted with daily office tasks such as filing, answering phones, and typing documents
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
B.S. History with concentration in Social Problems -
Appalachian State University
Boone, NC08.2007
Skills
- Proficient in Microsoft Office, Word, Excel, and PowerPoint
- Clerical Support
- Strong public relation experience
- Accurate record keeping and management
- Detail oriented & strong believer in time management
- Dispute Resolution
- Effective communicator
- Processing Customer Requests
- Dependable
- Fast learner
- Able to positively work under pressure
- Complex Problem-Solving
Accomplishments
- NC State Notary
- Nominated for Randolph County Emergency Services Employee of The Year in 2009
- Completed Crisis Intervention Course for 9-1-1 Telecommunicators and was a member of CRISIS INTERVENTION TEAM for Randolph County
- Completion of Emergency Management Institute FEMA courses ICS 100, 200, 700, 705, 800
- Completed courses at Alamance Community College in: Dealing with Mentally Ill, Courtroom Demeanor & Testimony, Teamwork in Communications, Professionalism in Emergency Services, Community, School & Campus Safety
- Previously Nationally Advanced Emergency Medical Dispatch certified
- Previously DCI certified
- Completed U.S. Dept of Justice Public Safety Telecommunicators Best Practice for Missing and Abducted Children
- CPR certified
Highlights
- Proficient in Microsoft Office, Word, Excel, and PowerPoint
- Proficient in NCAWARE, ACIS, NCCIS, SPILLMAN CAD SYSTEM, CIPRS
- Strong public relation experience
- Detail oriented
- Effective communicator
- Dependable
- Fast learner
- Able to work under pressure
- Believes in time management
Certification
- CNP - Certified Notary Public
Timeline
Deputy Courtroom Clerk in Criminal Division
Randolph County Clerk of Superior Court
09.2015 - Current
9-1-1 Telecommunicator
Randolph County Emergency Services
08.2008 - 03.2016
Volunteer Firefighter
Ramseur Vol. Fire Department
10.2007 - 03.2009
Sales Associate Supervisor
JC Penney
08.2006 - 08.2008
Restaurant Manager
Hunan Chinese Restaurant
08.2004 - 06.2006
Front Desk Receptionist
American Star Insurance
06.2000 - 08.2000
Office Secretary
Law Offices of Alex Mendaloff III & Associates
05.1999 - 08.1999
B.S. History with concentration in Social Problems -
Appalachian State University
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