Summary
Overview
Work History
Education
Skills
Timeline
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Gwyna Mohrmann

Summary

Dedicated and detail-oriented professional with diverse experience in restaurant and salon environments, alongside academic training in psychology. Proven skills in customer service, multitasking, and managing financial transactions. Strong communicator with a passion for people, a deep understanding of human behavior, and the ability to thrive in fast-paced settings. Bringing over seven years of experience in customer-facing roles, consistently demonstrating strong communication skills, the ability to engage in meaningful conversations, and a natural talent for fostering a positive and friendly atmosphere.

Overview

7
7
years of professional experience

Work History

Restaurant Worker

Chichos Pizza LLC
11.2022 - Current


  • Maintained cleanliness and organization of dining and kitchen areas to enhance guest experience.
  • Supported team by efficiently restocking supplies during peak hours to meet customer demands.
  • Collaborated with colleagues to provide excellent customer service and resolve issues promptly.
  • Adapted quickly to changing environments and tasks in fast-paced restaurant settings.
  • Engaged with customers, taking orders accurately while maintaining a positive dining atmosphere.
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.

Babysitter

Personal Employer
05.2022 - 08.2022
  • Supervised children's activities, ensuring safety and adherence to routines.
  • Developed engaging educational games to enhance cognitive development.
  • Communicated effectively with parents regarding children's progress and needs.
  • Established consistent schedules for meals, naps, and playtime to promote stability.
  • Administered children's medicine and made sure to be there for any breakdowns

Receptionist

Salon Mosaic
12.2018 - 08.2022
  • Managed front desk operations, ensuring seamless client check-in and appointment scheduling.
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Maintained accurate client records using salon management software to enhance operational efficiency.
  • Coordinated with stylists to optimize appointment flow, improving overall salon productivity.
  • Trained new reception staff on procedures and best practices for client interactions and data entry.
  • Oversaw daily cash handling processes, ensuring accuracy in transactions and financial reporting procedures.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Bachelor of Science - Psychology

Old Dominion University
Norfolk, VA
12-2025

Associate of Science - General Studies

Tidewater Community College
Norfolk, VA
05-2022

Skills

  • Customer Service Excellence
  • Bartending & POS Systems
  • Cash Handling & Register Reconciliation
  • Opening & Closing Procedures
  • Conflict Resolution & Communication
  • Salon Operations & Cleanliness
  • Psychology & Human Behavior Insight
  • Dependable and punctual; consistently present and prepared for work and academic responsibilities
  • Strong work ethic with a proactive, can-do attitude
  • Able to adapt and perform well in fast-paced, high-pressure environments
  • Knowledgeable in various areas of psychology, contributing to strong communication and problem-solving abilities

Timeline

Restaurant Worker

Chichos Pizza LLC
11.2022 - Current

Babysitter

Personal Employer
05.2022 - 08.2022

Receptionist

Salon Mosaic
12.2018 - 08.2022

Bachelor of Science - Psychology

Old Dominion University

Associate of Science - General Studies

Tidewater Community College

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