Summary
Overview
Work History
Education
Skills
Timeline
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Gwyndelynn Noah

Missoula

Summary

I've been a Missoula resident for over 16 years, and I am currently pursuing a B.A. major in Anthropology at the University of Montana. I have experience working in busy restaurants and retail environments. References are available upon request!

Overview

9
9
years of professional experience

Work History

Sales Clerk

Rockin' Rudy's
Missoula
02.2024 - Current
  • Trained on WOO POS System.
  • Arrives at the store ready to work. Proactive about completing tasks, helping customers, and assisting coworkers at other counters in the store.
  • Consistently greets customers upon their entry to the store, and knowledgeably answers product-related questions.
  • Flexibly works between front, gift, and jewelry counters. Can quickly locate products that customers are looking for.
  • Well-versed in both front and back ends of WOO POS.
  • Multitasks well by completing daily tasks and freight projects while still providing friendly and helpful customer service.

Waitress/ Lead Food Runner

Top Hat Lounge
Missoula
05.2020 - 01.2024
  • Trained on the Lavu POS system.
  • Trained new food runners on opening and closing duties, how to correctly read food tickets, and table number memorization.
  • Effectively delegated tasks to food runners in order to keep wait times short and consistent.
  • Worked as second expo during lunch and dinner rushes, and completed food prep projects where assistance was needed.
  • Thorough knowledge of food items, specifically regarding food sensitivities, and allergies. I was able to give informed recommendations to customers with vegetarian and vegan preferences.
  • Memorized beer, wine, spirits, and cocktail lists. I was able to give drink recommendations to customers based on their alcohol and flavor preferences, as well as which drinks would go best with their meal.
  • Attended and completed Servsafe trainings. Memorized ABV of rotating beer selections, and received additional alcohol safety training, which helped me make informed decisions about when to cut off over-intoxicated customers.
  • Provided fun, engaging, and reliable customer service that added to a positive overall dining experience.

Bookseller

Fact and Fiction
Missoula
11.2022 - 12.2022
  • Trained on the WOO POS System.
  • Worked during the holiday season as flex employee.
  • Correctly alphabetized book inventory, creatively set up book displays.
  • Assisted customers with both in-store and over-the-phone purchases. Prepared online orders for shipment.
  • Gift-wrapped books for customers, gave enthusiastic recommendations for customers who were unsure of what books to purchase.

Crew Member

Clark Fork Yacht Club
Missoula
06.2021 - 07.2021
  • Trained on Square POS System.
  • Performed opening and closing duties quickly and effectively.
  • Scheduled float trips for customers and provided alternative trip dates if schedule or weather conflicts arose.
  • Prioritized sanitation of inner tubes between floats.
  • Arranged and decorated merch displays.
  • Reassured customers who were new to floating the river, and prioritized the safety and comfort of all customers.

Waitress

Mikko's Fine Nordic Foods
Washington
06.2018 - 08.2018
  • Trained on the Shopkeep POS system
  • Front counter duties included selling both pastries and deli items, making espresso drinks, and providing information about beer, wine, and cocktail selections
  • Gained additional experience with food prep during slow service hours
  • Developed a thorough understanding of the separate breakfast, lunch, and dinner menus
  • Effectively managed waitlists during breakfast, lunch, and dinner rushes
  • As my first restaurant job, this was my first real experience with customer service. I learned how to truly make guests feel welcomed and cared for in the establishment, and how to effectively communicate when issues with food or drink orders arose.

Crew Member

Garden City Harvest
Missoula
06.2016 - 08.2016
  • Gained farm management experience through compassionate communication with fellow crew members.
  • Harvested and displayed produce for the PEAS Farm CSA members.
  • Gained community outreach experience through selling discounted produce to residents of Missoula retirement homes.

Education

High School Diploma -

Hellgate High School
Missoula, MT
06-2020

Bachelor of Arts - Anthropology

The University of Montana
Missoula, MT

Skills

  • Works long shifts with a positive attitude! Leaves negativity at the door
  • Makes a conscious effort to look put-together and professional when on shift
  • Supportive to coworkers
  • Promptly communicates schedule conflicts to managers
  • Values hard work and good customer service

Timeline

Sales Clerk

Rockin' Rudy's
02.2024 - Current

Bookseller

Fact and Fiction
11.2022 - 12.2022

Crew Member

Clark Fork Yacht Club
06.2021 - 07.2021

Waitress/ Lead Food Runner

Top Hat Lounge
05.2020 - 01.2024

Waitress

Mikko's Fine Nordic Foods
06.2018 - 08.2018

Crew Member

Garden City Harvest
06.2016 - 08.2016

High School Diploma -

Hellgate High School

Bachelor of Arts - Anthropology

The University of Montana

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Gwyndelynn Noah