Gwyndolyn Bogue
Henderson,NV
Summary
Objective
A Revenue Cycle Manager oversees and refines the entire process of billing and collections. With strong leadership, analytical, and strategic planning skills, I am adept at maximizing revenue, improving efficiency, and reducing costs. I will ensure compliance with industry standards and regulations, and am skilled at managing relationships with patients, insurance companies, and dental providers. My experience includes process optimization, team leadership, and a deep understanding of dental billing software and procedures. I am committed to continuous improvement in the revenue cycle process to increase profitability and patient satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Revenue Cycle Management
Providence Dental Dhillon, PLLC.
Las Vegas, NV
11.2024 - Current
- Managing and leading the RCM team, setting clear goals, providing mentorship, and fostering a positive team environment that promotes growth, collaboration, and high morale.
- Developing and implementing optimized workflows/system set-up to establish top-notch operational processes.
- Conducted comprehensive analysis of billing reports and dashboards, devising actionable strategies to optimize team members' performance.
- Lead initiatives to streamline billing, collections, and A/R processes, leveraging expertise in Open Dental and other dental practice management systems to enhance efficiency and revenue generation.
- Influenced key RCM performance indicators through the creation of operational efficiencies using workflow and system set-up.
- Produced detailed briefings tailored for management review each month.
- Collaborated and communicated effectively with Office Managers to address billing issues, enhancing workflow efficiency within RCM teams.
- Evaluated vendor performance based on agreed-upon service level agreements.
- Established and documented standard operating procedures for various operations within the Revenue Cycle.
- Conducted regular meetings with team members to review goals, objectives, and progress.
- Analyzed market trends to identify potential opportunities for increasing revenue.
- Collaborated with senior leadership on strategic initiatives that impacted overall revenues.
Dental Revenue Cycle Senior Account Manager
Cosentus
Remote
11.2018 - 12.2021
- Cosentus has a branch called Cosentus Dental Management Services. We manage the entire billing revenue cycle for dental offices across the country. I remote into different offices and submit claims with the proper attachments, post payments, retrieve EFT’s and post them, calculate copays, insurance verifications, management of AR-patient and insurance.
- Dentrix• Eaglesoft• Practice Works• Softdent• Open Dental
Dental Office Manager
Dentist4Kidz
Aurora, CO
05.2012 - 11.2018
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Coordinated execution and improvement of daily dental office practices.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Office Manager and EFDA
Sisson Family Dentistry
Pendleton, IN
09.2005 - 08.2011
- Office manager duties, payroll, staff management, hiring and firing, scheduling of staff, treatment plan presentation, insurance verification, scheduling, check in/out, answer phones.
- Assisted in all dental procedures, X-Rays, impressions, temporary crowns, crowns and fillings.
- Ordering of supplies
EFDA and Front Office
Gentle Dentist
Knightstown, IN
06.1995 - 06.2005
- Assisted in all dental procedures.
- Front office duties, scheduling, check in/out, insurance verification, treatment plan presentation.
- Ordering of supplies
Education
EFDA Certificate
Indiana University School of Dentistry
Indianapolis, IN02-1996
High School Diploma -
NCCHS
New Castle, IN06-1995
Ralph E Eder Dental Assisting School
Knightstown, IN06-1995
Skills
- Claims Management
- Accounts Receivable (AR)
- Workflow Automation
- Strategic Thinking
- Dental Billing
- Dental Practice Management
- Dental Software
- Revenue Cycle Management
Certification
- Epic ARCR: Resolute Professional Billing Claims and Billing Readiness
- Epic ARCR: Resolute Professional Billing Insurance Follow-up
Timeline
Director of Revenue Cycle Management
Providence Dental Dhillon, PLLC.
11.2024 - Current
Dental Revenue Cycle Senior Account Manager
Cosentus
11.2018 - 12.2021
Dental Office Manager
Dentist4Kidz
05.2012 - 11.2018
Office Manager and EFDA
Sisson Family Dentistry
09.2005 - 08.2011
EFDA and Front Office
Gentle Dentist
06.1995 - 06.2005
EFDA Certificate
Indiana University School of Dentistry
High School Diploma -
NCCHS
Ralph E Eder Dental Assisting School
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