Gwyneivere Voss
Denton,TX
Overview
5
5
years of professional experience
Work History
Customer Service Representative
FedEx
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Digital Marketing Specialist
Facebook
04.2022 - 12.2023
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets
- Analyzed data from previous and current marketing campaigns to improve future results.
Benefits Specialist
Willis Towers Watson
08.2021 - 03.2022
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties
- Observed strict procedures to maintain data and plan participant confidentiality.
HealthCare Customer Service Representative
Broadpath Healthcare
09.2020 - 08.2021
- Answered constant flow of customer calls with minimal wait times
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Mental Health Technician
Mayhill Behavioral Hospital
08.2019 - 08.2020
- Performed scheduled patient safety checks and documented results to establish patients' well-being
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Education
Associates Degree - Business
Dallas County College
Dallas, TX12.2021
HS Diploma -
John H Guyer High School
07.2017
Skills
- Online Help
- Content Management
- Call Documentation
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Customer Service and Assistance
- Inbound and Outbound Calling
- Data entry
- Recruiting
Timeline
Customer Service Representative
FedEx
03.2024 - Current
Digital Marketing Specialist
Facebook
04.2022 - 12.2023
Benefits Specialist
Willis Towers Watson
08.2021 - 03.2022
HealthCare Customer Service Representative
Broadpath Healthcare
09.2020 - 08.2021
Mental Health Technician
Mayhill Behavioral Hospital
08.2019 - 08.2020
Associates Degree - Business
Dallas County College
HS Diploma -
John H Guyer High School
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