Gwyneth Shockley
Rumson,NJ
Summary
Dynamic customer service and sales professional with over 4 years of experience. I am a fast learner and can take on any position needed. With my experience I have learned how to connect with guests and provide customer assistance based on individual needs. I work great with a team and excel in collaborating to boost efficiency. Outside of customer service and sales my expertise lies in computers/IT. I know how to use patient databases in compliance with HIPPA and within the next few months i will be CompTIA A+ and Security+ certified.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Cashier
Rumson Pharmacy
04.2023 - 04.2025
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Provided excellent customer service both in person and over the phone
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
- Processed customer transactions and balanced the register after daily operations.
- Made sure the store was organized, stocked, and clean.
- Used patient database to better help customers while adhering to HIPPA regulations.
- performed inventory tasks.
- Trained many new employees.
Team Member
Distinctive Toys
06.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Provided excellent customer service both in person and over the phone.
- Made sure the store was stocked, organized, and clean.
- Assisted in customer purchases and inquiries using my experience in sales.
- Handled customer transactions.
- Wrapped gifts.
Team Member
Brennan’s Delicatessen
05.2021 - 11.2022
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet goals.
- Provided excellent customer service both in person and over the phone taking orders.
- Making sure food, ingredients, and other items were always stocked, organized, and the store was clean.
- Learned all required tasks quickly to maximize performance.
Education
High School Diploma -
Rumson Fair Haven Regional High School
Rumson, NJ06.2024
Skills
- 4 years customer service experience
- 2 years sales experience
- 2 years healthcare (pharmacy)
- Teamwork and collaboration
- Flexible schedule and reliable
- Training and mentoring
- Complaint resolution
- Adaptive, fast learner
- Computer/IT skills
- Product knowledge
- Multitasking
- Problem solving and conflict resolution
- HIPPA knowledge and compliance
- Using patient databases
- Insurance knowledge
Certification
- HIPPA Training for Health Professionals 2025
- Medicare Parts C and D Fraud, Waste, Abuse and General Compliance Training 2025
Timeline
Team Member
Distinctive Toys
06.2023 - Current
Pharmacy Cashier
Rumson Pharmacy
04.2023 - 04.2025
Team Member
Brennan’s Delicatessen
05.2021 - 11.2022
High School Diploma -
Rumson Fair Haven Regional High School
Similar Profiles
Alexander FerrignoAlexander Ferrigno
Golf Caddy/Bagroom Manager at Rumson Country ClubGolf Caddy/Bagroom Manager at Rumson Country Club
Suzanne Adamson MauriSuzanne Adamson Mauri
8th Grade Math Teacher at Rumson Board of Education8th Grade Math Teacher at Rumson Board of Education
Bryan DoughertyBryan Dougherty
Rumson Police Sergeant at Rumson Police DepartmentRumson Police Sergeant at Rumson Police Department