Gwyneth Voigt
San Antonio,TX
Summary
Dynamic insurance adjuster with a proven track record at USAA Insurance, excelling in critical thinking and compliance. Expertly resolved claims through thorough investigations and effective coordination, enhancing client satisfaction. Skilled in staff management and training, fostering a motivated team to achieve business goals while maintaining high standards of service.
Overview
6
6
years of professional experience
Work History
Insurance Adjuster
USAA Insurance
08.2023 - Current
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
Service Manager
HEB
06.2020 - 05.2023
- Resolved customer complaints in a professional and timely manner.
- Trained and supervised a team of service staff members to meet business goals.
- Established team priorities and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cashier
Bill Millers Bar-B-Q
07.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Business Administration
Palo Alto College
San Antonio, TX05.2023
Skills
- Critical Thinking
- Staff Management
- Coaching and Mentorship
- Till Counting
- Employee Supervision
- Inventory management
- Time Management
- Staff Motivation
- Leadership Development
- Team Leadership
- Stress Tolerance
- Train Workers
Timeline
Insurance Adjuster
USAA Insurance
08.2023 - Current
Service Manager
HEB
06.2020 - 05.2023
Cashier
Bill Millers Bar-B-Q
07.2019 - 06.2020
Associate of Arts - Business Administration
Palo Alto College
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