Gwyneth Elaine Patterson
Spring
Summary
Goal-oriented Leader dedicated to meeting team performance goals. Offering 3 years of extensive leadership experience at Chick-fil-A. Along with over 1 year in Retail Store Management. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
General Store Manager
Daiso California LLC
02.2024 - 05.2025
- Set up the store from the ground up, executing brand new store hiring event, along with fixture and merchandise set up.
- Managed labor hour restrictions, employee reviews, training, schedules, and hiring a whole team.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction with 95% retention rate in our first year of being open.
- Developed and implemented strategies to increase sales and profitability as a single Daiso store that could then be used in other Daiso's.
- Maximized efficiency in store by coaching and mentoring personnel on management principles, Daiso practices, best retail performance strategies, and technology systems.
- Implemented the organizational standard to keep track of over ten thousand dollars of back room inventory, and on floor inventory in order to give customers the best shopping experience.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Team Leader Manager
Chick-fil-A
08.2023 - 02.2024
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Developed strong relationships with all departments to support successful shift execution.
- Boosted employee morale through regular recognition of outstanding work, called Remarkable tickets.
- Consistently met or exceeded shift/store goals by effectively managing resources and establishing clear objectives for the team.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened shift satisfaction.
- Managed a team of 25 or more on shift.
- Handled POS system.
- Counted cash tills to expected number while settling the remanding balance under cashiers name.
- Preformed accurate safe count and safety.
Drive Thru Coordinator (Supervisor)
Chick-fil-A
12.2020 - 05.2023
- Increased team productivity by implementing efficient systems in a drive thru orientated space and setting clear expectations for team members.
- Improved customer satisfaction with timely response to missed items, speed concerns, catering orders, and finding effective solutions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with Chick-fil-A standards.
- Handled cash tills, and was responsible for safe money during the day.
- Created new systems to better the store and fulfill our goal to make our drive thru quick and accurate.
- Fostered a healthy work environment to keep current and new team members happy.
- Worked closely with the fellow leaders to keep our team performing at the best of its ability.
- Daily checks of store scores, how it can be improved, and how we could keep them up.
- Kept inventory of all drive thru equipment, and ordered new equipment/replacements as needed.
- Managed a team of 20 or more on shift.
- Handled POS system.
Team Member/Guest Experience Leader
McDonald's Restaurant
04.2019 - 11.2020
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Handled POS system, along with proper cash expectations.
- Worked promptly in a fast pace environment, ready for anything.
- Ensured guest experience was at the highest regard, while keeping guests engaged and coming back.
- Maintained a clean and safe work environment.
- Worked well with a team.
Education
High School Diploma -
American School
05.2022
No Degree - Marketing
BYU Pathway
05-2027
Skills
- Emotional Intelligence
- Organizational Skills
- Strategic Planning
- Decision Making and Problem Solving
- Continuous Learning
- Delegation Skills
- Active Listening
- Personal drive to always be my best
- Operational Excellence
- Training and mentoring
Timeline
General Store Manager
Daiso California LLC
02.2024 - 05.2025
Team Leader Manager
Chick-fil-A
08.2023 - 02.2024
Drive Thru Coordinator (Supervisor)
Chick-fil-A
12.2020 - 05.2023
Team Member/Guest Experience Leader
McDonald's Restaurant
04.2019 - 11.2020
High School Diploma -
American School
No Degree - Marketing
BYU Pathway