GWYNETH P. LEANO
Ewa Beach,HI
Summary
Detail-oriented Product Planning Specialist blending expertise in product planning, technical documentation, and customer support. Experience includes managing vehicle specifications, coordinating training logistics, and ensuring data accuracy within internal systems. Committed to process improvement and enhancing team collaboration for optimal results.
Overview
13
13
years of professional experience
Work History
Product Planning Specialist
Servco Pacific Inc.
Honolulu, HI
09.2024 - Current
- Develop and maintain vehicle information documents supporting new Toyota and Lexus vehicle launches.
- Compiled vehicle comparison data to inform product planning and drive sales initiatives.
- Collaborated with Product Planning, Marketing, Training, and Operations teams to facilitate seamless product launches.
- Coordinated product training activities, managing planning, scheduling, logistics, and participant support to enhance training effectiveness.
- Assist with vehicle training events by staging vehicles, preparing training materials, and supporting instructors throughout each event.
- Record and edit instructional videos used for dealership product and technical training.
- Conduct detailed inspections of new vehicles to verify specifications, options, and equipment accuracy.
- Upload, validate, and maintain vehicle data within internal distribution systems while ensuring data accuracy.
- Provide customer support for Servco Connected Services by troubleshooting issues and responding to customer inquiries.
Emergency Response Dispatcher
Department of the Navy
Joint Base Pearl Harbor-Hickam, HI
07.2023 - 09.2024
- Managed high-volume emergency and non-emergency 911 calls for police, fire, and emergency medical services.
- Collected and analyzed critical information to assess emergency severity and effectively dispatch appropriate response units.
- Operated Computer-Aided Dispatch (CAD), multi-line telephone, and multi-channel radio communication systems.
- Coordinated emergency response resources, ensuring situational awareness and timely action during high-pressure incidents.
- Exercised sound judgment and decision-making while prioritizing multiple simultaneous emergencies.
- Provided Emergency Medical Dispatch (EMD) instructions to callers until emergency personnel arrived.
- Documented emergency events and maintained detailed dispatch records to support accurate incident reporting and future reference.
Senior Clerk
Servco Pacific Inc.
Honolulu, HI
10.2018 - 09.2024
- Reviewed technician documentation and verified repair information prior to customer billing.
- Processed manufacturer warranty claims using DealerTrack and CSD Warranty systems.
- Resolved warranty discrepancies and chargeback issues promptly, ensuring compliance with policies and minimizing financial loss.
- Audited repair orders for accuracy in labor, parts, and warranty billing, enhancing financial integrity.
- Maintained organized electronic and physical filing systems for service documentation.
- Managed document organization, scanning, and filing, streamlining office operations for improved accessibility.
- Ordered remanufactured components and managed supporting documentation.
- Prepared files and documentation for multiple internal departments.
- Consistently met productivity, quality, and accuracy standards while managing competing priorities.
Office Associate
Servco Pacific Inc.
Honolulu, HI
04.2015 - 10.2018
- Provided exceptional customer service during vehicle service transactions, enhancing customer satisfaction and loyalty.
- Balanced daily cash deposits with zero discrepancies.
- Maintained accurate customer and business records within company databases.
- Processed Accounts Payable and Accounts Receivable documentation.
- Facilitated customer and visitor navigation to ensure proper departmental support.
- Coordinated incoming mail and office correspondence, ensuring timely and efficient communication within the office.
- Streamlined daily office operations through document preparation, scanning, filing, and administrative support, facilitating overall workflow.
Office Associate
Cutter Dodge of Pearl City
Pearl City, HI
04.2013 - 04.2015
- Processed customer payments and completed vehicle service documentation to ensure accurate transaction records.
- Processed Accounts Payable and Accounts Receivable transactions.
- Balanced daily cash deposits and maintained accurate financial records.
- Provided administrative support across multiple departments, facilitating smooth operations.
- Scheduled appointments and coordinated department calendars.
- Managed incoming telephone calls, directing customers to appropriate personnel for efficient service.
- Maintained organized office filing systems and business records.
Education
High School Diploma -
Pearl City High School
Pearl City, HawaiiSkills
- Product operations
- Vehicle specification verification
- Training coordination
- Technical documentation
- Project management
- Warranty claims management
- Data validation techniques
- Customer relationship management
- Cross-functional collaboration
- Process improvement strategies
- Microsoft Office proficiency
- Instructional video production
- Time management and organization
Professional Highlights
- 11+ years of progressive experience within Hawaii's largest automotive dealership organization.
- Extensive experience supporting new vehicle launches, dealership operations, and product planning initiatives.
- Experienced in creating training materials, instructional videos, and technical documentation.
- Strong background in customer service, administrative operations, and cross-functional collaboration.
- Proven ability to adapt quickly to new technologies, systems, and business processes.
- Recognized for exceptional attention to detail, professionalism, and commitment to operational excellence.
Timeline
Product Planning Specialist
Servco Pacific Inc.
09.2024 - Current
Emergency Response Dispatcher
Department of the Navy
07.2023 - 09.2024
Senior Clerk
Servco Pacific Inc.
10.2018 - 09.2024
Office Associate
Servco Pacific Inc.
04.2015 - 10.2018
Office Associate
Cutter Dodge of Pearl City
04.2013 - 04.2015
High School Diploma -
Pearl City High School