Gwynn Loud
Chicago,IL
Summary
Competent Customer Service Professional with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including logistics, venue selection and designing.
Overview
13
13
years of professional experience
Work History
Event Planner/ Dance Teacher
Dynamic Perception Dance Company
07.2017 - 06.2023
- Coordinated schedules and timelines for events.
- Corresponded with clients to answer questions and resolve issues.
- Established working relationships with clients by organizing various events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Hostess
City Gate Grill
04.2017 - 06.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Accommodated special seating requests for guests to enhance satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
Bartender
Cuvee Cellars
10.2015 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Barback
Cuvee Cellars
10.2015 - 01.2018
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
Server/ Cashier
White Mountain Country Club
06.2010 - 07.2012
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Dance Pedagogy
Oklahoma City University
Oklahoma City, OK05.2015
Skills
- Server Support
- Customer Service
- Complaint Handling
- Guest Complaint Resolution
- Guest Engagement
- Event Planning
cycle bar, pilates, hiking
I love a good work out!
Timeline
Event Planner/ Dance Teacher
Dynamic Perception Dance Company
07.2017 - 06.2023
Hostess
City Gate Grill
04.2017 - 06.2019
Bartender
Cuvee Cellars
10.2015 - 01.2018
Barback
Cuvee Cellars
10.2015 - 01.2018
Server/ Cashier
White Mountain Country Club
06.2010 - 07.2012
Bachelor of Science - Dance Pedagogy
Oklahoma City University
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