Gwynndolyn Pruce
Jacksonville,FL
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Detail-oriented and methodical billing offering 5 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Senior Billing Specialist
RSM US LLP
10.2018 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Processed and verified invoices to secure accuracy of billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Prepared and submitted monthly billing reports to management for financial overview.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports for management review.
Education
No Degree - English
University of Florida
Gainesville, FLSkills
- Statement Billings
- Office Operations
- Calculator Usage
- Time and Billing
- Report Compiling
- Accounting Functions
- Monthly Billing Management
- Data Imports
- Manual Processing
- Billing Systems and Software
- Invoicing Proficiency
- Month-End Closing Procedures
- Billing Best Practices
- Microsoft Office
- Billing Data Verification
- System Updates
- Database Maintenance
- Error Revision
- Financial Data Entry
- Billing Document Creation
- Remote Video Conferencing
- Program Improvements
- Mentoring
- Billing Review
- Project Leadership
- Staff Training
- Coordinate Training
- Invoice Processing
- Team Direction
- Excellent Team Leadership
Additional Information
Proficient in Microsoft office including Excel, Sharepoint, OneNote, etc. Participated in Workday beta testing for RSM's new finance system company wide recently released in July 2023. Consistently demonstrated Billing Lead attributes such as training, advisor role, assisting with team coordination and work allocation, and provide insights on the most efficient work process during busier months for tax returns.
Timeline
Senior Billing Specialist
RSM US LLP
10.2018 - Current
No Degree - English
University of Florida
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