Poised nursing student with experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Key Spouse Mentor
United States Air Force
09.2017 - 01.2024
Assisted in locating housing for displaced families
Conducted ongoing family/spouse needs assessments to verify requirements
Interviewed persons to obtain variety of information applicable to provision of services to become a mentor
Created educational materials to convey important information to spouses.
Approached issues proactively to best meet current and future community needs.
Cultivated strong network of providers delivering necessary assistance to the military community.
Coordinated and managed volunteer activities for community service projects.
Maintained internal database roster for deployed family members, coordinated activities and other relevant details until member returned.
Tracked service activities and outcomes against outlined plans and goals.
Facilitated community outreach to expand participation and support.
Developed outcomes-based work plans for community.
School Bus Driver
Yellowfin Transportation
12.2021 - 03.2023
Reported delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios
Drove gasoline, diesel and electrically powered multi-passenger vehicles to transport students between neighborhoods, schools and school activities
Prepared and submitted reports that included number of students and trips, hours worked, mileage and fuel consumption
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Communicated information to parents to promote good communication and transparency.
Maintained North Dakota driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Taught students first-aid and emergency protocols in case of emergency.
Worked closely with school administration and transportation to maintain smooth operations.
Maintained knowledge of first-aid procedures
Checked condition of vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment for proper functionality
Complied with traffic regulations to operate vehicles in safe and courteous manner
Reported bus malfunctions or needed repairs
Reported delinquent student behaviors to school administration
Followed safety rules as students board and exit buses and crossed streets near bus stops
Maintained order among students during trips to ensure safety
Conducted staff meetings to relay general information or to address specific topics.
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
Administrative Assistant
Advantage Electric Inc.
03.2014 - 01.2021
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Liaised between clients and vendors and maintained effective lines of communication.
Established administrative work procedures to track staff's daily tasks.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Managed filing system, entered data and completed other clerical tasks.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Junior Portfolio Manager
Asset Servicing Group
02.2011 - 01.2014
Evaluated portfolio performance and risk exposure to support client investment success.
Facilitated portfolio performance review and implemented new strategies.
Developed rebalancing strategies to minimize risk exposures.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Communicated market developments, portfolio changes and annual performance information to clients.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Improved overall financial reporting by streamlining control processes and reporting structures.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Medical Records Specialist
Austin Radiological Association
08.2008 - 03.2010
Leveraged CRM system to update contact lists and perform data entry
Established professional and collaborative working relationships with company associates and external parties
Screened incoming telephone calls, routing to appropriate personnel
Monitored and coordinated venue reservations and travel arrangements, facilitating meetings and events
Designed and streamlined departmental forms, fostering data entry and retrieval
Resolved issues, escalating major conflicts and concerns to appropriate personnel
Coordinated travel arrangements and reconciliation of expense reports
Served as primary point of contact for facilitating operational and administrative inquiries
Prepared purchase requisitions and requests for payment, informing managers of resources required
Maintained calendars and schedules to set appointments for management team
Maintained files and filing, keeping sensitive information confidential
Utilized sign-in and badge systems to screen and monitor visitors
Coordinated equipment maintenance and repairs to maintain office productivity
Proofread and edited correspondence to fix typographical errors or mistakes in grammar
Provided cross-coverage support for other administrative personnel
Used Microsoft Office Suite to create and revise documents and presentations.
Non-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force ReserveNon-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force Reserve