Gwynne Nielson-Ferranti
Summary
High-energy server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative,hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Skilled server offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.
Sociable Server offering 25 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
24
24
years of professional experience
Work History
Server
Marina Del Rey Wedding & Event Venue
05.2000 - 12.2007
- Greeted customers, answered questions and recommended specials.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Server
Scotrun Diner
02.2008 - 06.2010
- Greeted customers, answered questions and recommended specials to increase profits.
- Worked in agile environment
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cleaned tables and chairs to prepare dining area for next customers.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Server
Snydersville Family Diner
06.2020 - 12.2022
- Greeted customers, answered questions and recommended specials.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Server
Billy's Pocono Diner
03.2011 - Current
- Greets customers, answered questions and recommended specials to increase profits.
- Satisfies customers by topping off drinks and offering condiments, napkins and other items.
- Promotes desserts, appetizers to optimize sales.
- Works in agile environment.
- Communicates with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provides exceptional service to high volume of daily customers.
- Trains new employees on restaurant procedures and plating techniques.
- Check's with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displays enthusiasm and knowledge about restaurant's menu and products.
- Addresses complaints to kitchen staff and served replacement items.
- Stocks server areas with supplies before, during and after shifts.
- Welcomes guests with personable attitude and brought beverage orders while reviewing menu options.
- Verifies guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Handles food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculates charges, issued table checks and collected payments from customers.
- Available to work as needed
- Controls reconciling cash drawers and restocking items to prepare for the following shift.
- Experienced in FOH and BOH functions.
Education
High School Diploma -
St. Helena Business & Commercial High School
Bronx,NY06.1974
Skills
- Table Bussing
- Special dietary requirements
- Liquor, wine and food service
- Point of Sale (POS) system operations
- High-volume dining
- Dining customer service
- Food safety understanding
- Effective customer upselling
- Safe food handling
- Service prioritization
- Menu memorization
- Check payment processing
Timeline
Server
Snydersville Family Diner
06.2020 - 12.2022
Server
Billy's Pocono Diner
03.2011 - Current
Server
Scotrun Diner
02.2008 - 06.2010
Server
Marina Del Rey Wedding & Event Venue
05.2000 - 12.2007
High School Diploma -
St. Helena Business & Commercial High School
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