Gwynne Rodriguez

• Provided customer service by updating, canceling, rewriting, adding coverage and explaining current coverage's
• Produced and reconciled weekly and monthly reports
• Solely supported and assisted sales for overall performance and customer service satisfaction
• Processed applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports
• Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored team members to enhance professional development and accountability in workplace.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Reviewed sales and gross profit report to assess company efficiency.
• Developed strategy to increase sales and drive profits.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Assisted head chef in cooking dishes according to ingredients.
• Chopped ingredients and garnishes.
• Checked food inventory and ordered ingredients.
• Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
• Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
• Prepped ingredients ahead of time to increase cooking and service speed.
• Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.

• Greeted customers at counter to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Developed and maintained positive relationships with customers to enhance service.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.

Approach clients via cold calling and direct mail to inquire about their insurance situations and future needs

• Deliver policy proceeds after a claim is filed and approved
• Communicate with Insurance Adjusters about the life cycle of each claim
• Explain the differences in policy specifics so clients can make informed decisions about their purchases
• Assist with obtaining underwriting approval
• Respond to clients' questions and complaints
• Maintained high standards of customer service by building relationships with clients.
• Processed eligibility and benefits verification and authorization requests.
• Maintained confidentiality of patient finances, records, and health statuses.
• Followed up on denials, late payments, extensions and other special circumstances.
• Generated quotes and proposals for clients to match individual needs.