Gwynne S. Whitaker
Portsmouth,VA
Summary
Security professional prepared to maintain safe and orderly environments during night shifts. Experienced in conducting routine checks, managing emergencies, and ensuring compliance with safety protocols. Known for effective communication and collaboration with team members, adapting to changing situations seamlessly.
Overview
34
34
years of professional experience
Work History
Mailroom Associate
Conduent
10.2024 - 01.2025
- Receives, processes, and ensure document classification are complete and transmitted to clients.
- Sorts, images, documents, files, and archives by form type, identifies documents and their purpose, creating a database of information.
- Distribute incoming mail to the correct department.
Desk Clerk
Virginia Supportive Housing
08.2019 - 10.2024
- Monitor front desk signing guest in and out ensuring the security and safety of the residents and building.
- Answer phones, direct calls and take messages, monitor video cameras and walk through inspecting public areas and grounds.
- Monitor any unusual activities document on shift report.
- Prepare incident reports as needed.
- Collect rent and deliver notices of meetings, inspections, and services for tenants.
- Inspect vacant units and report needs for cleaning and repairs.
- Input maintenance request.
- In emergency situations contact fire/EMT/police and social work or support services.
- Assist with intake applications and rental file maintenance.
Associate
Walmart
09.2015 - 02.2018
- Responsible for assisting customers in locating store products.
- Stocked shelves, maintained pharmacy area noting items to be ordered, outdated or over stocked.
- Covered craft and celebration area organizing shelves and setting up displays.
- Measured and cut fabric for the sewing department.
- Issued hunting and fishing licenses in sporting goods department.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Personal Care Aid
Gwynne S. Whitaker
01.2012 - 06.2015
- Assisted at home patient in bathing, preparing meals and administering medications.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
Customer Service Representative
Smithfield Specialty Foods
10.2008 - 01.2012
- Filled commercial businesses restaurant and personal customer orders that requested specialty food items.
- Received high volume of inbound calls, fax or internet request.
- Tracked items shipped via UPS and followed up with customer to verify delivery date.
- Activated new accounts and contacted existing customers for new orders.
- Gathered method of payment an entered transaction to be verified by the billing department.
Business Development Officer
Met America Mortgage
05.2001 - 09.2008
- Contacted homeowners offering a free mortgage analysis.
- Submitted applications for first time clients purchasing new homes.
- Did credit report, review and assisted customers in need of credit repair.
- Received several bonuses for outstanding sales.
- Met with appraisers to determine value of homes that would be purchased or sold.
- Generated new business with marketing initiatives and strategic plans.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Consistently exceeded quotas through penetration of new accounts.
Administrative Assistant
Space & Naval Warfare Systems Command
09.1990 - 03.2001
- Type various documents using Microsoft office suite such as word excel outlook and preparing power point presentations.
- Operated switchboard, prepared time and attendance reports for approximately 60 employees.
- Assisted in the preparation of budget needs and annual reports.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
High School Diploma -
Manor High School
Portsmouth, VA06.1973
Skills
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Active listening
- Decision-making
Timeline
Mailroom Associate
Conduent
10.2024 - 01.2025
Desk Clerk
Virginia Supportive Housing
08.2019 - 10.2024
Associate
Walmart
09.2015 - 02.2018
Personal Care Aid
Gwynne S. Whitaker
01.2012 - 06.2015
Customer Service Representative
Smithfield Specialty Foods
10.2008 - 01.2012
Business Development Officer
Met America Mortgage
05.2001 - 09.2008
Administrative Assistant
Space & Naval Warfare Systems Command
09.1990 - 03.2001
High School Diploma -
Manor High School
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