Dynamic and results-oriented professional with extensive experience in customer service and cash handling, honed at renowned organizations like the United States Postal Service. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating adaptability and a strong teamwork ethic. Skilled in cash register operation and maintaining high standards of service, consistently achieving goals with precision and enthusiasm.
Overview
2025
2025
years of professional experience
Work History
United States Mail Carrier
United States Postal Service, USPS
Washington, DC
04.2016 - Current
Delivered mail consistently with exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Responded to customer inquiries regarding postal services and products.
Worked effectively in team environments to make the workplace more productive.
Sorted mail for delivery, arranging mail in delivery sequence.
Obtained receipts for registered and certain insured mail.
Collected outgoing mail from homes and businesses to deliver to post office for processing.
Collected signatures from recipients of registered mail items.
Handled undeliverable mail in accordance with established procedures.
Scanned labels on letters or parcels to confirm receipt.
.
Ensured compliance with federal laws related to privacy protection.
Performed regular maintenance checks on assigned vehicle.
Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Cashier
Shoppers Food Warehouse
Hyattsville, MD
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Processed customer payments quickly and returned exact change and receipts.
Operated cash registers to process payments for goods and services.
Maintained work area and kept cash drawer organized.
Informed customers of in-store promotions or pricing specials.
Ensured that all areas of the retail floor were properly stocked throughout each shift.
Answered incoming phone calls from customers regarding product availability or store locations.
Provided excellent customer service by helping customers locate items they were looking for.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Completed day-to-day duties accurately and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Cashier
CVS Pharmacy
Washington, DC
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managed inventory and supplies to ensure materials were available when needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Greeted customers and provided friendly customer service.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Maintained work area and kept cash drawer organized.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Performed opening and closing procedures, including counting cash drawers, and preparing deposits.
Prioritized and organized tasks to efficiently accomplish service goals.
Processed returned merchandise by strictly following store return and exchange procedures.
Customer Service Cashier
McDonald's Restaurant
Washington, DC
Verified that all coupons were valid prior to processing them into the system.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Complied with all health and safety regulations while performing job duties.
Maintained cleanliness and presentation of stock room and production floor.
Greeted customers and provided friendly customer service
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Served orders to customers at windows, counters and tables.
Greeted customers and took their orders in a friendly and efficient manner.
Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
Operated cash register to process customer payments accurately and efficiently.
Recorded customer orders and communicated clearly to confirm each order.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
High School Diploma -
Cardozo Senior High School
Washington, DC
06-1998
Skills
Customer satisfaction
Cash register operation
Cash handling
Phone etiquette
Merchandise restocking
Customer inquiries
Product recommendations
Customer service
Attention to detail
Multitasking and organization
Positive and professional
Adaptability and flexibility
Strong teamwork
Timeline
United States Mail Carrier
United States Postal Service, USPS
04.2016 - Current
Customer Service Cashier
Shoppers Food Warehouse
Customer Service Cashier
CVS Pharmacy
Customer Service Cashier
McDonald's Restaurant
High School Diploma -
Cardozo Senior High School
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