Gyana Garcia
Wallington,NJ
Summary
Oversee training initiatives, enhancing employee retention by designing tailored programs and streamlining onboarding, leveraging skills in Learning Management Systems and coaching. Strong efforts to boost productivity and foster a culture of continuous learning, demonstrating strong presentation abilities and relationship building. Qualified Station Training Coordinator with 28 years in Customer Service experience. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation.
Overview
28
28
years of professional experience
Work History
Station Training Coordinator
United Airlines
03.1996 - Current
- Maintain accurate records of 1,200 employees participating in training events as well as tracking progress towards learning objectives.
- Collaborate with department managers and headquarters to design customized training plans aligned with organizational goals.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Provide ongoing coaching and mentoring support for employees seeking professional growth and development.
- Evaluate success of training programs and recommended improvements to upper management to enhance effectiveness.
- Streamline onboarding processes for 15 new hire employees per session, resulting in reduced time to full productivity.
- Increase employee retention rates through targeted training interventions and career development opportunities.
- Worked effectively in fast-paced environments.
Education
Bachelor of Arts - Mass Communications
Felician University
Lodi, NJ05.2009
Skills
- Coaching and Mentoring
- Virtual Training
- Presentation
- Training delivery
- Schedule Management
- Learning Management Systems
- Schedule Coordination
- Training facilitation
- New hire on-boarding
- Relationship Building
- Training material updates
- Materials Preparation
- E-Learning Platforms
- Credentialing oversight
- Clear Communication
- Orientation and Onboarding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling employee inquiries, accurately providing information to ensure resolution of complaints to achieve employee satisfaction while following standard operating procedures.
- Achieved new hire competency by mentoring with accuracy and efficiency.
Affiliations
- SOMOS: United Airlines' Latino and Hispanic Business Resource Group
- uIMPACT: United Airlines' Women's Business Resource Group
- Gen Trend
Languages
English
Native or Bilingual
Spanish
Full Professional
Interests
Practicing Mindfulness
Spiritual Retreats & Awareness Workshops
Travel
Dancing
Podcasting
Timeline
Station Training Coordinator
United Airlines
03.1996 - Current
Bachelor of Arts - Mass Communications
Felician University
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