Gyana Zidon
Ejigbo,Lagos
Summary
Results-driven and customer-focused professional with 10+ years of experience in service delivery, quality management, and stakeholder engagement. Proven track record of driving service improvement initiatives and promoting a customer-centric culture. Seeking an Assistant Director position in SERVICOM at NIMASA.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Principal Officer, SERVICOM
Nigerian Maritime Administration and Safety Agency
01.2018 - Current
- Coordinate the development and implementation of service charters and service-level agreements.
- Monitor and evaluate service delivery performance across NIMASA's departments and units.
- Collaborate with stakeholders to identify and address service gaps and improvements
Senior Officer, Quality Management
Nigerian Ports Authority (NPA)
07.2012 - 09.2018
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Developed and implemented quality management systems and processes.
- Conducted Audits and assessments to ensure compliance with quality standards.
- Optimized supply chain management practices by evaluating current processes, identifying inefficiencies, and implementing cost-effective solutions.
Education
MBA - Public And International Affairs
Lagos Business School
Lagos State05-2015
Bachelor of Science - Business Administration
University of Lagos
Lagos, Nigeria05-1995
Skills
- Service delivery and quality management
- Stakeholder engagement and collaboration
- Customer service and relations
- Quality management systems and processes
- Strategic planning and leadership
- Adaptability and flexibility
- Task prioritization
- Analytical thinking
Certification
Certified Customer Service Manger (CCSM)
International Customer Service Institute (ICSI) (2015)
Certified Quality Manager (CQM)
American Society for Quality(ASQ) (2012)
Professional Memberships
1. Nigerian Institute of Management (NIM)
2. International Customer Service Institute (ICSI)
3. American Society for Quality (ASQ)
Timeline
Principal Officer, SERVICOM
Nigerian Maritime Administration and Safety Agency
01.2018 - Current
Senior Officer, Quality Management
Nigerian Ports Authority (NPA)
07.2012 - 09.2018
MBA - Public And International Affairs
Lagos Business School
Bachelor of Science - Business Administration
University of Lagos
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