Gyavonny Smith
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Mail Handler
United States Postal Service, USPS
10.2023 - 02.2024
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Maintained high level of confidentiality with mail items in line with regulations.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Inspected mail for damages and took appropriate action to deliver in good condition.
Dispatcher
Coyote Logisitcs
09.2021 - 08.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Inquiry Response Coordinator
Career Education Corporation
03.2019 - 07.2021
- Coordinated closely with sales team to provide support during critical stages of client acquisition or retention processes.
- Assisted in the development of departmental goals, policies, and procedures relating to inquiry management.
- Effectively managed high volume of complex inquiries through multitasking and excellent time management skills.
- Supported company-wide initiatives by actively participating in cross-functional projects or campaigns that leveraged the expertise of the Inquiry Response Coordinator role.
- Maintained organized records of all inquiries and their corresponding resolutions.
- Met metric at 13.5 and QA of 90%
Lead Bank Teller
TCF Bank
09.2016 - 01.2019
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
Call Center Agent
Informis Health Solutions
10.2013 - 07.2016
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Wilbur Wright College
Chicago, IL 08.2010 - 05.2012
Wilbur Wright College
Chicago, IL 08.2010 - 05.2012
High School Diploma -
North Lawndale College Prep
Chicago, IL05.2010
Skills
- Team Collaboration
- Problem-solving skills
- Multitasking Abilities
- Excellent and effective Communication
- Microsoft Word, Excel, and Outlook
- Attention to Detail
- Organizational Skills
- Customer relations skills
- Documentation skills
- Recordkeeping experience
- Professional demeanor on telephone
- Critical Thinking
- Computer Skills
- Call Answering and Routing
- Call center experience
Timeline
Mail Handler
United States Postal Service, USPS
10.2023 - 02.2024
Dispatcher
Coyote Logisitcs
09.2021 - 08.2023
Inquiry Response Coordinator
Career Education Corporation
03.2019 - 07.2021
Lead Bank Teller
TCF Bank
09.2016 - 01.2019
Call Center Agent
Informis Health Solutions
10.2013 - 07.2016
Wilbur Wright College
08.2010 - 05.2012
Wilbur Wright College
08.2010 - 05.2012
High School Diploma -
North Lawndale College Prep
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