Gymiski Watson
Cedar Hill,TX
Summary
Dedicated customer service specialist with extensive experience in professional communication and relationship building. Known for successfully managing customer inquiries and contributing to repeat business. Results-oriented with a positive attitude and ability to work collaboratively to achieve team goals. Expertise in multi-tasking and maintaining high levels of customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hha
Trinity Faiths Place
09.2025 - 01.2026
- Supported clients with daily living tasks, promoting autonomy and improved quality of life.
- Sustained clean and secure home environment for patients, decreasing incidents of falls and accidents.
- Conducted laundry, grocery shopping, and additional light housekeeping responsibilities per client instructions.
Customer Service Representative
Amazon Prime Products
01.2021 - 04.2021
- Documented conversations with customers to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Recommended improvements to products and services to mitigate complaints.
Customer Service Agent
JC Penney Distributing Center
10.2018 - 01.2019
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Sales Associate
Dollar General Store
04.2016 - 12.2017
- Greeted customers upon entrance and handled all cash and credit transactions.
- Put new merchandise on shelves and racks in attractive arrangements.
- Disposed of expired and overripe items to eliminate health risks.
- Served customers to boost revenue and improve retention rates.
- Assessed floor displays to restock merchandise.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Assisted customers with product, promotion and policy information.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Checked out customers by processing payments and bagging items.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Received and submitted payments and returns with accuracy and efficiency.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
Education
High School Diploma -
St. Augustine Catholic School
Ft. Worth Texas05.2010
Skills
Client satisfaction
Product development
Collaborative teamwork
call center management
Outreach strategy
Data analysis and insights
promotional assistance
Manufacturing support
Adaptive methodologies
Office administration
Negotiation skills
business growth
Data analysis
Process enhancement
property management
customer interaction strategies
Supply chain oversight
Market growth strategy
deployment strategy
Quality control
Transaction matching
Timeline
Hha
Trinity Faiths Place
09.2025 - 01.2026
Customer Service Representative
Amazon Prime Products
01.2021 - 04.2021
Customer Service Agent
JC Penney Distributing Center
10.2018 - 01.2019
Sales Associate
Dollar General Store
04.2016 - 12.2017
High School Diploma -
St. Augustine Catholic School