Gynger Johnson
Summary
Motivated and service-oriented CNA with a Health Science background committed to delivering high-quality, patient-centered care. Bringing hands-on clinical experience, a strong foundation in health science, and a passion for supporting patient comfort, safety, and well-being. Seeking an opportunity to grow within a healthcare organization that values compassion and excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PRN Nursing Assistant
Communicare
06.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
PRN Receptionist
CommuniCare
08.2024 - Current
- Direct calls and visitors, ensuring smooth communication flow and efficient visitor management.
- Deliver accurate messages and maintain seamless communication when personnel are unavailable.
- Adhere to policies and standards, enhancing safety and quality in the workplace.
- Greet and assist patients, manage appointments, and maintain a welcoming atmosphere at CommuniCare. Streamline administrative tasks, enhancing overall efficiency.
- Managed front desk operations, ensuring efficient visitor flow and exceptional customer service.
Rehab Aide
Center of Advanced Orthopedics
12.2024 - 03.2025
- Assisted orthopedic patients with exercises, enhancing recovery rates. Maintained detailed progress records, contributing to improved treatment plans.
- Meticulously prepared treatment areas, ensuring optimal hygiene standards. Managed equipment inventory, streamlining therapy sessions and reducing wait times.
- Facilitated patient education programmer, leading to improved adherence to home exercise regimens. Contributed to decreased recovery times through tailored support.
Stretch Provider
Massage Envy
08.2024 - 11.2025
- Conducted client assessments to tailor stretching plans, enhancing flexibility and mobility.
- Developed personalized routines, achieving notable improvements in client flexibility.
- Maintained client records, ensuring precise tracking of progress and session details.
Nursing Assistant/ Hospitality Aide
NHC Lakeshore Meadows
02.2023 - 08.2023
- Deliver compassionate care to patients with acute conditions and injury
- Preparing each patient with necessary items such as medical equipment and personal hygiene needs
- Monitor patients' pulse blood pressure, and oxygen saturation levels
- Assist patients with ADL's (such as eating, bathing and toileting) in long-term care facility with 140 beds.
Unarmed Security Guard /Security Event Staff Member
Contemporary Services Corporation
05.2017 - 05.2023
- Monitored event premises to ensure safety and compliance with security protocols.
- Coordinated access control procedures for attendees and staff at various events.
- Responded promptly to incidents, assessing situations and implementing appropriate resolutions.
- Collaborated with law enforcement and emergency services during high-profile events to maintain safety standards.
- Implemented crowd management strategies to enhance attendee flow and minimize disruptions during events.
Receptionist
Athena Care
05.2022 - 11.2022
- Obtains and verifies patient information by answering telephone calls, SMS messages, chat, email, voicemails, or other forms of communication
- Reviews available appointment times and types along with associated patient out of pocket cost
- Provides superior customer service to all individuals and agencies seeking contact through the center
- Collect reliable and accurate information from patients and other individuals reaching out to the contact center
Amazon HR Assistant
Aston Carter
01.2022 - 04.2022
- Serve as the support contact for Amazon employees with questions about their time away from work due to illness
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
- Handle customer absence claims end to end and contact customers to inform them of resolution, when appropriate
- Assess new claims and make accurate classifications about the type of absence required
Customer Service Representative
Cloud One LLC
03.2020 - 12.2020
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Handled customer inquiries, payments and service requests.
- Managed customer calls efficiently in fast-paced call center environment.
- Maintaining and updating our customer database by entering information about modifications or changes and the present status of the customers or prospective customers.
Dietary Services Technician
Blakeford at Green Hills
09.2018 - 04.2020
- Provided customer service to residents, guests and staff in a manner which contributed to a calm, organized and efficient working environment
- Interacted with co-workers, physicians, residents, and all other customers in a manner which encouraged harmonious working relationships, enhanced the image and reputation of the facility and promoted positive customer relations
- Supported the facility's mission statement by dependability in attendance, punctuality, maintaining confidentiality, the timely completion of assignments, and attention to detail in carrying out principles of professional ethics and quality service
Education
Certificate - Nursing Assistant / Medication Technician Program
Fomen Nursing Career Academy
Glen Burnie, MD03-2025
Certificate - Massage Therapy
International School of Hair,Skin,Nailcare & Massage Therapy
Atlanta, GA04.2024
Bachelor of Health Science - Health Science (Exercise Science), Human Performance and Sport Science
Tennessee State University
Nashville, TN08.2020
Skills
- Mobility training expertise
- Data entry
- Geriatric rehabilitation
- Orthopedic rehabilitation
- Problem-solving abilities
- Multitasking Abilities
- Basic life support
Accomplishments
- National Society of Leadership and Success
- TSU Dean's List 2019, 2020
- TSU HPSS Tiger Fit Club (Community Service & Volunteerism)
Certification
CNA - Certified Nurse Assistant
CMT - Certified Medication Technician
Massage Therapy Training Completion Certificate
Courses
- Security+ CompTIA
- CASP+ ce certification CompTIA
- Blended- TN Curriculum Red Cross
Languages
English
Native or Bilingual
Timeline
PRN Nursing Assistant
Communicare
06.2025 - Current
Rehab Aide
Center of Advanced Orthopedics
12.2024 - 03.2025
PRN Receptionist
CommuniCare
08.2024 - Current
Stretch Provider
Massage Envy
08.2024 - 11.2025
Nursing Assistant/ Hospitality Aide
NHC Lakeshore Meadows
02.2023 - 08.2023
Receptionist
Athena Care
05.2022 - 11.2022
Amazon HR Assistant
Aston Carter
01.2022 - 04.2022
Customer Service Representative
Cloud One LLC
03.2020 - 12.2020
Dietary Services Technician
Blakeford at Green Hills
09.2018 - 04.2020
Unarmed Security Guard /Security Event Staff Member
Contemporary Services Corporation
05.2017 - 05.2023
Bachelor of Health Science - Health Science (Exercise Science), Human Performance and Sport Science
Tennessee State University
Certificate - Nursing Assistant / Medication Technician Program
Fomen Nursing Career Academy
Certificate - Massage Therapy
International School of Hair,Skin,Nailcare & Massage Therapy