Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

GYNYSYS LAPENA

Portland,OR

Summary

Dedicated and results-driven Practice Administrator/Clinical Coordinator with over 6 years of experience in healthcare operations, and interdisciplinary collaboration. Demonstrated expertise as a Case Manager and Practice Administrator, overseeing clinical compliance, quality assurance, provider training, and patient care across multiple healthcare settings. Known for strong leadership, attention to detail, and ability to manage high volumes with professionalism and efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Clinical Coordinator | Case Manager | Practice Administrator

Infinity Woundcare Specialist
10.2024 - Current
  • - Managed hiring, onboarding, and payroll processes to support clinic efficiency.
  • - Supervised and audited wound care progress reports for Nurse Practitioners, Physician Assistants, and Medical Doctors, ensuring accuracy and compliance with clinical standards.
  • - Provided support to medical staff, including wound cleansing, dressing applications, documentation, and patient/family education on wound management and prevention.
  • - Delivered comprehensive wound care training to clinical staff, including NPs, PAs, MDs, and MAs, fostering competency and consistent care practices.
  • - Acted as a liaison with Hospice agencies, Home Health providers, Skilled Nursing Facilities (SNFs), and Congregate Living facilities to coordinate patient care.
  • - Collaborated with Directors of Nursing, Case Managers, LVNs, and RNs to monitor and report patient wound healing progress.
  • - Delivered high-volume customer service, handling 30–50+ patient and provider calls daily with professionalism and efficiency.
  • - Managed patient intake processes, appointment scheduling, and coordinated provider assignments for timely care delivery.
  • - Oversaw procurement, inventory, and distribution of medical supplies to field providers, ensuring readiness and cost-effectiveness.
  • - Proficient in Electronic Health Record (EHR) and Electronic Medical Record (EMR) systems for documentation and data management.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
  • Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
  • Implemented new policies and educated staff on changes.
  • Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
  • Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
  • Assessed clinical policies and procedures for compliance with changing regulations.

Clinical Coordinator | Consultant | Case Manager

Physicians and Surgeons Wound Care Specialists
06.2023 - 02.2025
  • - Oversaw, checked, and corrected wound progress reports for Nurse Practitioners, Physician Assistants, and Medical Doctors.
  • - Provided wound care training to Nurse Practitioners, Physician Assistants, Medical Doctors, and Medical Assistants.
  • - Communicated with Hospice, Home Health, Skilled Nursing Facilities, and Congregate Living.
  • - Utilized EHR/EMR systems.
  • - Audit Billing for any discrepancy and missed visits.
  • - Human Resource.

Clinical Coordinator | Practice Administrator

Optimum Wound Care (Start UP Company)
05.2022 - 10.2023
  • - Oversaw daily clinic operations, including staffing, scheduling, and workflow coordination.
  • - Managed hiring, onboarding, and payroll processes to support clinic efficiency.
  • - Worked closely with the Medical Director and Providers to address concerns and issues with patients or agencies.
  • - Provided detail-oriented administrative support to 15+ coworkers to ensure efficient office operations.
  • - Oversaw, checked, and corrected wound progress reports for Nurse Practitioners, Physician Assistants, and Medical Doctors.
  • - Provided wound care training to Nurse Practitioners, Physician Assistants, Medical Doctors, and Medical Assistants.
  • - Assisted and observed procedures such as G-tube replacement, colostomy, wound vac, skin grafts, Hoyer lift, and Ultramist ultrasound wound therapy.
  • - Communicated with Hospice, Home Health, Skilled Nursing Facilities, and Congregate Living.
  • Liaised with DON, Case Managers, LVNs, and RNs regarding patients' wound progress.
  • - Handled customer service, managing 30-50+ calls per day.
  • - Coordinated patient intake and scheduling.
  • - Managed purchasing and distribution of supplies to providers.
  • - Utilized EHR/EMR systems.

Quality Assurance / Clinical Coordinator

Physicians and Surgeons Wound Care Specialists
03.2019 - 04.2022
  • - Reviewed and validated wound documentation submitted by Nurse Practitioners, Physician Assistants, and Physicians to ensure completeness and clinical accuracy.
  • - Supported providers on-site by assisting with wound cleansing, applying appropriate dressings, documenting care, and educating patients and caregivers on wound care techniques.
  • - Led collaborative discussions with the Medical Director and healthcare team to review patient cases and optimize wound treatment strategies.
  • - Facilitated clinical training sessions for healthcare professionals, including NPs, PAs, MDs, and MAs, focusing on best practices in wound care.
  • - Observed and assisted specialized procedures such as gastrostomy tube changes, colostomy care, negative pressure wound therapy, skin graft application, safe patient transfers, and ultrasonic wound treatments.
  • - Maintained direct communication with Hospice teams, Home Health agencies, SNFs, and residential care facilities to coordinate wound management plans.
  • - Worked alongside Directors of Nursing, Case Managers, and nursing staff to track wound healing progress and update care plans accordingly.
  • - Handled high call volumes daily, addressing patient inquiries, scheduling requests, and providing support with a customer-focused approach.
  • - Organized and maintained the patient intake process, scheduling visits, and ensuring timely follow-up care.
  • - Managed supply logistics, including ordering, inventory control, and distributing wound care materials to field teams.
  • - Experienced in using EHR and EMR platforms for efficient clinical documentation and patient data tracking.
  • - Oversaw payroll operations, ensuring accuracy and adherence to deadlines for provider compensation.
  • - Managed hiring, onboarding, and payroll processes to support clinic efficiency.

Customer Service Representative

PASC (Personal Assistance Service Council) Public Authority for IHSS
01.2017 - 01.2019
  • - Managed intake processes.
  • - Provided customer service, handling 50-100+ calls per day Scheduled appointments and coordinated schedules.
  • - Ensured appropriate changes were made to resolve customers' problems.
  • - Performed accurate data entry.

Assistant

Rehab RCU Unlimited Northridge
01.2016 - 01.2017
  • - Managed front and back office tasks.
  • - Answered phone calls.
  • - Scheduled appointments.
  • - Performed data entry.
  • - Prepped examination rooms.

Medical Assistant

Dr. Ian Yip (Internal Medicine)
01.2005 - 01.2012
  • - Answered phone calls.
  • - Kept files and updated patient records.
  • - Scheduled appointments.
  • - Arranged laboratory services, tests, and results.
  • - Greeted patients and answered initial questions.
  • - Prepped examination rooms.
  • - Drew blood and administering injections.
  • - Managed front and back-office tasks.

Externship (Medical Assistant)

Dr. Bijan Farah MD (Internal Medicine)
01.2005 - 01.2006
  • - Answered phone calls.
  • - Kept files and updated patient records.
  • - Scheduled appointments.
  • - Arranged laboratory services, tests, and results.
  • - Greeted patients and answered initial questions.
  • - Prepped examination rooms.
  • - Drew blood.
  • - Administered injections.
  • - Managed front and back-office tasks.

Education

Bachelor of Science - Nursing

Olivarez College
Philippines
03.2016

Skills

  • Wound Care Management
  • Case Management & Coordination
  • Clinical & Administrative Leadership
  • Quality Assurance & Compliance
  • Team Training & Supervision
  • EMR/EHR Systems (Office Ally, AdvancedMD, etc)
  • Billing & Payroll Oversight
  • Staff Scheduling & Supply Management
  • Multi-facility Communication
  • HIPAA Compliance
  • Infection control
  • Multidisciplinary team collaboration
  • Clinical staff support

Certification

  • Medical Assistant Certificate
  • Bryman College
  • Reseda, CA
  • 2004 - 2005

LANGUAGES

English
Tagalog

Timeline

Clinical Coordinator | Case Manager | Practice Administrator

Infinity Woundcare Specialist
10.2024 - Current

Clinical Coordinator | Consultant | Case Manager

Physicians and Surgeons Wound Care Specialists
06.2023 - 02.2025

Clinical Coordinator | Practice Administrator

Optimum Wound Care (Start UP Company)
05.2022 - 10.2023

Quality Assurance / Clinical Coordinator

Physicians and Surgeons Wound Care Specialists
03.2019 - 04.2022

Customer Service Representative

PASC (Personal Assistance Service Council) Public Authority for IHSS
01.2017 - 01.2019

Assistant

Rehab RCU Unlimited Northridge
01.2016 - 01.2017

Medical Assistant

Dr. Ian Yip (Internal Medicine)
01.2005 - 01.2012

Externship (Medical Assistant)

Dr. Bijan Farah MD (Internal Medicine)
01.2005 - 01.2006

Bachelor of Science - Nursing

Olivarez College

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