Experienced Customer Experience Manager proficient in optimizing operations and enhancing customer satisfaction in the automotive sector. Skilled in Salesforce utilization, hands-on sales execution, and finance collaboration to integrate financial expertise into a customer-centric approach. Adept at contributing to marketing initiatives to strengthen brand presence and engage customers strategically. Technical proficiency includes Salesforce, sales optimization, financial collaboration, and marketing strategy, coupled with strong interpersonal skills and effective communication. Former Director of Recruiting with a track record in scouting talented athletes, enhancing their personal brands through NIL branding opportunities, and securing lucrative deals to drive collective growth. Proficient in relationship building, communication, and operational efficiency.
Leads dynamic team of seven professionals as a Customer Experience Manager, optimizing operations through daily use of Salesforce.
Executes hands-on sales in the automotive sector, ensuring a smooth customer journey and delivering top-notch service.
Plays a key role in finance, collaborating with banks to enhance the customer experience, integrating financial expertise into our customer-centric approach.
Contributes significantly to marketing initiatives, leveraging strategic approaches to strengthen brand presence and actively engage customers.
Technical Skills: Salesforce, Sales Optimization, Financial Collaboration, Marketing Strategy, Customer Engagement, Spreadsheets, Communication, Adaptability.
Skills: Sales Management • Negotiation • Relationship Building • Sales Presentations • Performance Reviews • Sales Processes
I held the position of Director of Recruiting, where my primary responsibilities included scouting and recruiting talented athletes to join our collective, focusing on enhancing their personal brands through NIL branding opportunities. This role necessitated active participation in games, engaging in recruitment efforts, and establishing connections with sponsors and donors.
Additionally, I played a key role in securing lucrative deals for our athletes, contributing to the overall growth and success of our collective.
Skills: Relationship Building • Interpersonal Relationships • Spreadsheets • Communication
• Training & Development • Microsoft Excel • Deals • Operational Efficiency
SKILL: NEGOTIATION , RELATIONSHIP BUILDING , SALES
Technical Skills: Communication, Adaptability, Sales Optimization, Salesforce, Spreadsheets, Marketing Strategy, Customer Engagement
Skills: Sales Management, Negotiation, Relationship building, Sales Presentations, Performance Reviews, Sales Processes