Gypsie Shelton
Twin Falls,Idaho
Summary
A seasoned professional with a proven track record at 2 Birds 1 Stone, I excel in leadership and customer service, significantly enhancing operational efficiency and client satisfaction. Expert in tenant relations and property management, my strategic approach led to a 30% increase in customer retention. Skilled in coaching and mentoring, I drive teams towards excellence.
Overview
26
26
years of professional experience
Work History
Head House Cleaner
2 Birds 1 Stone
Twin Falls, ID
04.2024 - Current
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Developed detailed cleaning schedules to ensure an efficient workflow throughout the day.
- Used cleaning chemicals following proper guidelines.
- Organized the storage area, restocked shelves with fresh linens when required.
- Disinfected surfaces within each room using appropriate sanitizing agents after each checkout.
- Assisted with laundry duties when needed, including sorting linens according to color codes before washing them.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Manager
Pink Zebra
12.2012 - Current
- Development and implementation of sales strategies
- Monthly summaries of operational performance
- Coaching other team members
- Regular meetings to identify areas of improvement
- Resolving disputes between fellow employees in the company
- Organizing company events
Team Lead
Idaho Youth Ranch
Burley, ID
01.2022 - 12.2022
- Coordination of team activities
- Ensuring efficient time usage between employees
- Problem-solving and conflict resolution
- Weekly meetings and regular performance reviews between fellow employees
- Establishing expectations for fellow employees and providing guidance
Cook
Jerome Middle School
01.2020 - 10.2020
- Prepared meals according to menus changing ingredients when needed
- Cleaning of kitchen equipment and utensils
- Ensuring the quality of ingredients before usage
- Strictly adhered to food safety and handling laws
- Checking that food was cooked, served, and stored properly
- Inventory management and ordering supplies when required
Customer service
C3 Cox Internet
04.2019 - 10.2019
- Followed up with customers via email or telephone, chat as needed regarding account status or other inquiries.
- Supported sales team members to drive growth and development.
- Excelled in exceeding daily credit card application goals.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection based on individual needs.
Property Management Assistant
TRI COUNTY PROPERTY MANAGMENT
JEROME, ID
02.2010 - 05.2015
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
Owner
Gypsiesun
01.1999 - 05.2009
- Managing hiring and training
- Implementations of profitable and efficient plans
- Identification of areas needing growth, expansion, and diversity
- Management of marketing
- Maintaining customer relationships and rapport
- Organization of company events
- Checking compliance with local, state, and federal regulations
- Business Promotion on online platforms
Skills
- Cash handling
- Technical support
- Detail-oriented
- Customer service
- Problem-solving and troubleshooting
- Shift-Scheduling
- Leadership
- Coaching and mentoring
- Sales closing
- Call logging
- Verbal and written communication
- Rent collection
- Tenant relations
- Property inspection
- Preparing property agreements
- Administrative support specialist
- Data accuracy
Timeline
Head House Cleaner
2 Birds 1 Stone
04.2024 - Current
Team Lead
Idaho Youth Ranch
01.2022 - 12.2022
Cook
Jerome Middle School
01.2020 - 10.2020
Customer service
C3 Cox Internet
04.2019 - 10.2019
Manager
Pink Zebra
12.2012 - Current
Property Management Assistant
TRI COUNTY PROPERTY MANAGMENT
02.2010 - 05.2015
Owner
Gypsiesun
01.1999 - 05.2009
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