Gypsy Estrada

Receive and dispatch calls: Handled a high volume of phone calls & emails directing callers to appropriate personnel or providing information as needed, take emergency and non-emergency calls, and route them to the appropriate drivers or emergency crews.

• Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
• Oversight of office inventory, including ensuring an adequate supply of consumables, such as stationery or printer ink.
• Updating computer records, preparing reports, and organizing company records
• Planning, directing, and coordinating administrative services

• Act as a point of contact between tenants and property managers.

• Investigate complaints or questions from tenants.

• Create marketing material to advertise vacant properties
• Contact maintenance workers when necessary, such as plumbers or electricians
• Schedule viewings and guide prospective tenants around the property
• Supervise maintenance employees when working inside the property

• Assess prospective tenants' applications and help property managers choose the right one.

Ensure properties follow all necessary policies and regulations. Inspect properties for damage when tenants leave. Report to the property manager about maintenance requirements, tenant issues, or infractions.

Responsible for reporting the results of all potential tenant background checks to management. Worked with facility maintenance to develop policies regarding tenant use of common properties. Assisted in maintaining the complete database of rejected, accepted tenant applications.